Guest Relations Executive

7 days ago

Delhi India, India Vianaar Homes Full time

Position: Guest Relations Executive (Operations & Business Development Focus)

Overview:

We are seeking a dynamic and proactive Guest Relations Executive who combines strong operational expertise with business development acumen. The ideal candidate will efficiently manage day-to-day operations while actively contributing to lead generation and revenue growth. This role is crucial in maintaining high service standards and ensuring guest satisfaction across our properties.


Key Responsibilities

Operations & Guest Experience

  • Manage day-to-day operations efficiently to ensure seamless guest experiences.
  • Address guest concerns effectively, both pre-booking and post-booking, ensuring timely resolution and satisfaction.
  • Oversee inventory management for all properties, ensuring furnishings, amenities, and supplies are well-stocked.
  • Maintain property upkeep standards, ensuring cleanliness, functionality, and overall aesthetic appeal.
  • Implement and monitor upkeep schedules and regular property inspections.
  • Supervise and coordinate housekeeping staff, ensuring quality and efficiency.
  • Ensure consistent quality control across guest rooms and common areas.
  • Coordinate repairs and maintenance as needed to ensure operational continuity.

Business Development & Revenue Initiatives

  • Drive lead generation for new properties/apartments.
  • Assist in property acquisitions by scouting nearby locations and generating local leads.
  • Support revenue-enhancing activities, such as sending promotional emailers, building partnerships (e.g., hospitals, corporates), and developing new guest engagement initiatives.
  • Collaborate with the team to identify new business opportunities and process improvements.

Vendor & Staff Coordination

  • Manage and coordinate with suppliers and vendors to ensure timely procurement and cost efficiency.
  • Assist in staff training, including hospitality practices such as meal or breakfast preparation support when needed.

Qualifications & Skills

  • Bachelor’s degree in Hospitality, Business Administration, or related field.
  • 1–4 years of experience in hospitality operations, guest relations, or property management.
  • Strong organizational and problem-solving skills.
  • Excellent communication and interpersonal abilities.
  • Proficiency in MS Office and basic property management systems.
  • A proactive, service-oriented, and ownership-driven attitude.

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