Customer Relations Executive

1 week ago

Delhi India, India Le Fabco Full time

Key Responsibilities

  • Handle inbound and outbound customer calls professionally and efficiently.
  • Respond to customer queries via email, chat, or messaging platforms.
  • Provide accurate information about products, services, or policies.
  • Resolve customer complaints or escalate complex issues to the appropriate department.
  • Maintain detailed and accurate records of customer interactions in the CRM system.
  • Ensure timely follow-ups on pending queries or unresolved cases.
  • Meet performance targets such as response time, resolution time, and customer satisfaction scores.
  • Build and maintain positive relationships with customers.
  • Provide feedback to management about recurring issues or customer concerns.
  • Stay updated with product knowledge, company updates, and service procedures.

Skills & Qualifications

  • Excellent verbal and written communication skills.
  • Strong problem-solving and active listening abilities.
  • Ability to multitask and work in a fast-paced environment.
  • Basic computer knowledge and familiarity with CRM software.
  • Patience, empathy, and a customer-first attitude.
  • High school diploma or bachelor’s degree preferred.
  • Previous experience in customer service is an advantage.

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