Property Manager

Job Title: Property Branch Manager

Company:

goSTOPS threw open its doors in 2014 based on the simple belief that travel changes lives. When you go MORE, you be MORE: be it at the start of the journey when you’re braving your first solo train ride; in the middle, when you’ve found a kindred spirit in a complete stranger; or at the end, when you’re left with a head full of memories that will help you coast along till the next trip.

Such joys should be accessible to every young traveller, right? At goSTOPS, we aspire to provide young travellers with safe and social spaces at prices that won’t break the bank. Centrally located and fitted with modern amenities, our hostels are designed to be the perfect stop before you go.

goSTOPS Job Overview:

goSTOPS, India’s fastest-growing backpacker hostel brand, is seeking an experienced and dynamic General Manager (Branch Level) to oversee the operations, strategy execution, and team management at the branch level. This senior role is critical to ensuring operational excellence, driving guest satisfaction, and achieving business targets across our properties.

Key Responsibilities:

Strategic and Operational Leadership:

● Develop and execute branch-level operational strategies in alignment with the company’s vision and goals.

● Take end-to-end ownership of property operations, ensuring smooth functioning and high-quality service delivery.

● Monitor branch performance metrics and implement improvements to achieve business objectives.

Team Management:

● Lead, mentor, and manage property teams, including managers, housekeeping, front office, and security staff.

● Foster a culture of collaboration, accountability, and high performance.

● Identify training needs and organize capacity-building initiatives to enhance team capabilities.

Guest Experience:

● Ensure exceptional guest experiences by upholding goSTOPS’ service standards and addressing feedback proactively.

● Handle escalated guest concerns and resolve issues to maintain brand reputation.

Vendor and Stakeholder Management:

● Manage relationships with key vendors and service providers to ensure timely and cost-effective service delivery.

● Coordinate with internal and external stakeholders to streamline operations and resolve bottlenecks.

Budget and Financial Management:

● Oversee property budgets, monitor expenditures, and ensure adherence to financial plans.

● Identify cost-saving opportunities without compromising on quality or guest satisfaction. Compliance and Standards:

● Ensure all branch operations comply with company policies, local regulations, and safety standards.

● Conduct regular audits to maintain quality and operational consistency across properties.

Business Growth and Development:

● Identify opportunities for improving property performance and guest occupancy rates.

● Collaborate with marketing and sales teams to implement local strategies for attracting guests and increasing revenue.

Qualifications and Requirements:

● Proven experience of 4-5 years in hospitality management, with a focus on multi-property or branch-level operations.

● Strong leadership and team management skills with the ability to handle large and diverse teams.

● Excellent problem-solving, decision-making, and conflict-resolution abilities.

● Financial acumen with experience in budgeting, cost control, and P&L management.

● Exceptional communication and interpersonal skills for effective guest, team, and vendor interactions.

● A bachelor’s or master’s degree in Hospitality Management, Business Administration, or a related field is preferred.

What We Offer:

● Competitive salary package with Performance Linked Incentives (PLI).

● Benefits include Provident Fund (PF) and Employee State Insurance (ESIC).

● Complimentary accommodation at the property.

● Opportunities to work with a growing organization and make a significant impact in the hospitality sector.

● Exposure to operations across pan-India properties and involvement in strategic decision-making.

Join goSTOPS and lead our mission to revolutionize the backpacker hospitality experience in India.