Service Manager(ev)

3 weeks ago

Bhadreswar WB IN Dhar In Pvt Ltd Full time

Job Title Service Manager - E-Rickshaw Sector Job Summary The Service Manager is responsible for managing the after-sales service operations for E-rickshaws This includes overseeing service centers managing technical teams handling warranty and spare parts issues training technicians ensuring customer satisfaction and supporting dealers and distributors The role demands both technical expertise and managerial capability to support electric vehicle EV technology especially in the growing e-rickshaw segment Qualifications Experience Education Diploma Bachelor s Degree in Mechanical Electrical Automobile Engineering or related field Experience 2-5 years of experience in service operations with at least 2-3 years in electric vehicles or two three-wheeler segment Experience in managing large service teams and multiple service points is preferred Key Responsibilities 1 Service Operations Management Supervise day-to-day operations of service centers and authorized service providers Set up new service outlets in emerging markets Ensure availability of tools diagnostics and service infrastructure 2 Technical Support Issue Resolution Guide technicians in diagnosing and troubleshooting E-rickshaw technical issues motor battery controller chassis etc Provide solutions for recurring field issues Coordinate with the R D and manufacturing team for technical feedback 3 Dealer Customer Relationship Provide technical support to dealers and resolve escalated customer complaints Conduct regular visits to dealers service centers and key customers Enhance customer satisfaction and retention through timely service 4 Team Management Lead and manage field service engineers mechanics and technicians Organize technical training and skill development programs Conduct performance reviews and set KPIs 5 Spare Parts Warranty Management Ensure optimal inventory of spare parts at service centers Monitor warranty claims and ensure timely processing and root cause analysis Reduce turnaround time for repairs and part replacements 6 Documentation Reporting Maintain accurate service records customer feedback and warranty claims Provide regular reports to senior management on service metrics TAT downtime cost etc Key Skills Competencies Strong understanding of electric vehicle technology especially EV motors batteries controllers Excellent troubleshooting and diagnostic skills Team leadership and training abilities Good communication and interpersonal skills Knowledge of service management systems and CRM tools Desirable Traits Passion for clean mobility and sustainable transport Ability to work under pressure and in field-intensive environments Customer-centric and solution-oriented approach Job Types Full-time Permanent Pay 15 000 00 - 20 000 00 per month Benefits Cell phone reimbursement Work Location In person

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