ServiceNow ITOM Event Management Senior Engineer

3 weeks ago

Hyderabad, Telangana, India NGA Human Resources, an Alight company Full time
Job Description

Serve as a part of an ServiceNow IT operations management (ITOM) team in a fast-paced Web application environment supporting the Alight business.Work with the customers and team to comprehend requirements and provide recommendations based on ITOM Event Management system capabilities, industry best practices, and the preferred outcome. Work in a dynamic, large team and environment supporting the business, using next-generation tools, standards, and processes, and operating in an agile environment. You will be developing, configuring, and supporting the ServiceNow Event Management module, integrations, and components.

The primary responsibilities of the role include:

- Partners with business and IT operations stakeholders to define, prioritize and execute ServiceNow ITOM Event Management operational needs and enhancements to successfully deliver ongoing capabilities.
- Leads sessions to gather, define, and document business and technical requirements and operate in an agile environment.
- Develops, configures, and implements new ServiceNow ITOM Event Management features and resolve defects.
- Develop and support event management flows within flow designer, event management rules, and event management integrations with monitoring tools.
- Oversees and executes migration of code and configurations across ServiceNow development, test, and production environments, including planning, testing and change management.
- Coordinate and support all ServiceNow event management plugin and release upgrades.
- Creates technical requirements, design, and playbook documentation to support ServiceNow ITOM Event Management.
- Advising and researching on new ITOM tools and features.
- Resolution of incidents and implementation of changes tasks associated with ServiceNow ITOM Event Management.
- Forges strong, collaborative relationships and build consensus among competing stakeholders across business and IT peers, leveraging exceptional communication and people skills.
- Escalate and manage support cases to resolve technical or functional issues with ServiceNow vendor.

A successful candidate will provide the following professional background:

- Minimum 5 years of experience in developing, administrating, and supporting ServiceNow Event Management module.
- ServiceNow Certifications in ServiceNow Administration and Event Management.
- Knowledge of scripting languages, including PowerShell or Bash, and JavaScript.
- Teamwork ability. Must be good collaborator.
- Strong Organizational skills and excellent work ethics.
- Excellent communicator and able to collaborate with teams in various locations.
- Exceptional knowledge of English Language (Verbal and Written).
- Excellent follow up skills, self-directed, and initiative-taking.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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