Store Manager

2 weeks ago

Mangalore, Karnataka, India SHOW OFF Full time

Title Retail Store Manager Reports to Manager Operations Cluster Manager Area Manager Function Retail Sales Operation NOTE JOB LOCATION HUBLI CHIKKAMAGALUR MANGALURU BIJAPUR AND BELLARY Store Operations and Management Maximize efficiency and protect business integrity by applying store SOPs Standard Operating Procedures and procedures guided by the Area Manager Follow SOP for Customer Service VM Store Ambience Hygiene Cash Collection Maintain floor standards including replenishment and presentation as well as the general appearance and cleanliness of the store Manage the day to day operations of the outlet including coaching goal setting support and development of staff Maintain the best retail standards as per the market positioning of the brand Identify seasonal promos implement marketing promotions as per guidelines maximize returns from promotions Analyze secondary sales and stock in hand on weekly basis and plan for replenishments Responsible for Stock Pilferage maintenance perpetual inventory and global stock count to control shrinkages and pilferages Responsible for conserving and protecting company assets and inventory by regular stock take of assets and merchandise inventory Sales Revenue Targets Achieve volume and revenue goals at the assigned Company Store Achieve personal sales goals and the goals set for the Sales Team at the Store Target fixation forecasting at SKU level Drive sales and achieve targets of the store through superior customer service events and promotions planning execution of micro marketing activities at ground level Coach each store employee to establish realistic sales goals for each month and develop an action plan Offer them advice support and motivation to help them meet their sales objectives Assist store employees in the selling process whenever needed Enhance the customer shopping experience by participating in the sales process Proactively stay connected to the Customer through various means to evolve and build a long lasting relationship MIS Submission of daily weekly monthly reports to the Management Manage all other matters pertaining to store sales and perform additional tasks as required Customer Service and Operations Ensure that Visual Merchandising is of the required quality and all fixtures are in working condition at all times Ensure positive customer experience being delivered at the store Achieve customer satisfaction through development of a customer service oriented culture in the store Strengthen brand identity through focused customer engagement and superior brand experience Drive Loyalty Program at the Store to increase repeat business Respond to and resolve customer complaints in a timely manner Handle customer queries and complaints efficiently and courteously Team Management Recruitment Training Plan and assign goals and tasks to the outlet sales teams Train motivate and guide the outlet sales teams Evaluate performance of sales team and provide appropriate feedback Conduct recruitment efforts participate in selection decisions of new employees New staff induction and development Identify training needs and define a training calendar for stores staff Job Type Full-time Pay 28 000 00 - 45 000 00 per month Benefits Provident Fund Schedule Day shift Work Location In person

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