Servicenow ITOM Specialist

2 days ago

Bengaluru Mumbai Pune, India LTIMindtree Limited Full time

Job Description Roles & Responsibilities - 5+ years of experience in implementing or architecting ServiceNow solutions - Experience in designing, configuring, and customizingITOM, CSDM, and CMDB modules - Must have experience in the design and implementation of the following modules: - ITOM: Design, setup, and configuration of ServiceNow ITOM modules such as: - Discovery, Service Mapping, Event Management, Cloud Management, - Health Log Analytics, Certificate Management, and Orchestration/Integrations - CSDM: - Implementing and maintaining the Common Service Data Model (CSDM) framework within the ServiceNow platform - Defining data requirements, configuring CMDB classes, and establishing relationships between Configuration Items (CIs) - Defining, creating, and maintaining relationships such as dependencies, containment, and service relationships - Developing and implementing data management and governance policies to ensure data accuracy, consistency, and completeness - CMDB: - Ensuring the CMDB is populated with accurate and up-to-date data - Maintaining alignment with the IT environment and its relationships with business services - Extensive experience across the ServiceNow core platform, including security, performance, and compliance - Extensive experience in third-party integrations using REST/SOAP, Integration Hub, E-bonding, and Service Graph Connectors - Strong hands-on experience in ServiceNow scripting, including: - JavaScript, Business Rules, Client Scripts, UI Actions, UI Pages, AngularJS, and Jelly - Experienced in collaborating with teams to gather requirements and pain points, and translating them into functional specifications - Conduct workshops and training sessions for end-users to ensure successful adoption of implemented solutions - Perform system testing, troubleshooting, and issue resolution during implementation phases - Collaborate with technical teams to define system integrations, ensuring seamless data flow across platforms - Provide ongoing support to end-users, addressing platform/module-related queries and issues - Document processes, configurations, and solutions to create comprehensive user guides and training materials - Excellent communication and interpersonal skills - Strong ownership, accountability, and attention to detail in all work efforts

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