[Urgent Search] Infrastructure Technical Architect

To get the best candidate experience please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts Job Category Customer Success Job Details About Salesforce We re Salesforce the Customer Company inspiring the future of business with AI Data CRM Leading with our core values we help companies across every industry blaze new trails and connect with customers in a whole new way And we empower you to be a Trailblazer too driving your performance and career growth charting new paths and improving the state of the world If you believe in business as the greatest platform for change and in companies doing well and doing good - you ve come to the right place MuleSoft s Professional Services team works across every technology and system to deliver solutions to customers in every industry As an Infrastructure Architect on our Services team you will have the opportunity to enable our customers to understand and employ MuleSoft technology hands-on while coaching and mentoring elite members of a fast-paced growing organization You will be an influencer and thought leader with in-depth technical expertise credibility and field experience to establish yourself as a subject-matter expert in a company leading innovation within the integration services industry Position Deliverables Provide expertise and leadership in solutions architecture in the infrastructure domain Demonstrate thought leadership in Cloud Computing Container Orchestration across multiple channels and become a trusted advisor to IT decision makers Evangelise reusable assets write and publish reference architectures technical articles and create reference implementations to scale the technical best practices globally Enable the field team and the partner ecosystem to increase delivery capacity and drive customer success Conduct requirements gathering workshops and lead the solution design process with customers partners and product team Deliver best practices recommendations tutorials articles and technical presentations adapting to different levels of key business and technical stakeholders Package best practices and lessons learned into thought leadership methodologies and published assets Work with the product team to identify feature gaps provide valuable product insight guiding product direction and drive delivery of features Identify ongoing risks and pain points throughout the project develop and implement mitigation measures Improve internal processes promote knowledge sharing within the team and cross-function by contributing to the internal knowledge hub and lead lunch learn sessions Participate in the continuous improvement of MuleSoft products by leading internal workgroups and design sessions within the Services team and across teams What you ll need to be successful Demonstrated expertise and track record of architecting implementing and supporting Enterprise-grade highly available scalable secure infrastructure powering complex business solutions Demonstrated experience with Highly-Availability Scalability Performance Testing Tuning on multiple engagements Experience in mentoring junior level resources consultants and clients while leading internal initiatives to grow Services organisation practices 6 years real-world hands-on Linux problem-solving skills Working hands-on experience with public cloud and private clouds on-perm setups 6 years of hands-on experience with Cloud Computing including infrastructure networking storage platform or experience with traditional enterprise data-center technologies including virtualization RDBMS storage appliances and private networks Exceptional hands-on troubleshooting and problem-solving skills Solid understanding of container runtime e g Docker CE containerd container orchestration using k8s Working knowledge of the Kubernetes ecosystem and tooling e g Helm Istio etc familiarity with at least two K8s distributions e g OpenShift RKE2 EKS-A Multi-cloud ready proficiency in working with AWS Azure GCP Working knowledge of DevOps methodologies tooling Git Ansible Terraform GitLab Jenkins etc CI CD Extensive working experience with Internet technologies and protocols like TCP IP HTTP VPN DNS SSL TLS etc Proficiency in at least two of the following programming languages Bash Go Python node js Rust Java etc Working knowledge with at least one RDBMS MySQL PostgreSQL MS SQL Server Oracle DB NoSQL Cassandra MongoDB distributed key-value store e g etcd and Time-series DB InfluxDB TSDB Solid security foundation and best practices Working experience with load balancing products like AWS ELB ALB NLB or similar and other solutions like Nginx HAproxy Ingress controllers Working knowledge of SDLC API Lifecycle System Integration MicroServices Service Mesh Serverless knowledge is highly desirable Knowledge of Open Source architectures past contributions to open source projects are highly regarded Excellent customer-facing communication expectation managing skills strong cognitive ability especially with respect to understanding documenting and translating complex customer requirements into recommendations for appropriate solution architectures CKA Certified Kubernetes Administrator certification required pass within 90 after on-boarding Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment What does that mean exactly It means that at Salesforce we believe in equality for all And we believe we can lead the path to equality in part by creating a workplace that s inclusive and free from discrimination Any employee or potential employee will be assessed on the basis of merit competence and qualifications - without regard to race religion color national origin sex sexual orientation gender expression or identity 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