Lifestyle Consultant

5 days ago

Gurgaon Haryana, India American Express Full time

You Lead the Way We ve Got Your Back At American Express our culture is built on a 175-year history of innovation shared and Leadership Behaviors and an unwavering commitment to back our customers communities and colleagues As part of Team Amex you ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills develop as a leader and grow your career Here your voice and ideas matter your work makes an impact and together you will help us define the future of American Express How will you make an impact in this role Provide best in class service customized solutions to High network individuals HNIs Platinum cardholders through lateral thinking and excellent knowledge of travel lifestyle choices Good understanding and experience of managing lifestyle requests from premium customers To assist Card Members with purchasing merchandise gifts and flowers and fulfilling the most standard to the most extraordinary request of the Premium Cardholder Fine knowledge of Fine Dining Theatre Opera recommendations An enriched contact base in dining and converting table reservations in sold out scenarios Food and Beverage background is a plus Destination Geographical Knowledge and Supplier Product Knowledge Basic Destination Information with A Passion for Leisure Travel Product Knowledge Basic Knowledge of International Travel Products Airfares Itineraries Routings Airlines Exposure to End-to-End Travel Servicing Including Hotel Car Visa Packages Insurance Exposure to Customer Handling Manage Lifestyle queries Provide customer service for American Express Travel Online queries Minimum Qualifications 3-5 years of experience is customer service travel sales and hotel concierge Preferred Qualifications Knowledge of high-end luxury travel lifestyle products services value propositions Time Management Workload Management Technical Skills Capabilities Knowledge of destinations geographies Problem solving skills MS office suits Excel Word PowerPoint Access GDS Platforms Amadeus Sabre preferred not mandatory American Express is an equal opportunity employer and makes employment decisions without regard to race color religion sex sexual orientation gender identity national origin veteran status disability status age or any other status protected by law Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations

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