Workshop In-charge

15 hours ago

Nedumangad KL IN Marikar (Motors) Ltd Full time

Job Title Workshop In charge Department Service Location Nedumangad Reporting To Service Manager Job Summary The Workshop Incharge is responsible for overseeing the day-to-day operations of the workshop This includes managing service staff ensuring high-quality service delivery monitoring job card flow maintaining customer satisfaction and ensuring workshop targets are achieved efficiently and effectively Key Responsibilities Workshop Operations Supervise daily workshop activities and job flow Allocate tasks to technicians and ensure timely completion Monitor vehicle turnaround time TAT and quality of repairs Customer Service Interact with customers when needed for complex complaints Ensure customer satisfaction and handle escalations efficiently Maintain high CSI Customer Satisfaction Index scores Team Management Lead and motivate the service team technicians advisors support staff Conduct regular training and performance reviews Monitor attendance discipline and productivity Inventory Tools Management Ensure availability of tools equipment and spare parts Coordinate with parts department for smooth workflow Monitor tool usage and handle maintenance schedules Quality Control Compliance Implement safety standards and workshop best practices Ensure adherence to OEM Original Equipment Manufacturer guidelines Perform final inspection of serviced vehicles where needed Reporting Documentation Maintain records of job cards service reports and daily productivity Prepare daily weekly and monthly service reports for management Qualifications Skills Diploma Degree in Automobile or Mechanical Engineering Minimum 4-6 years of experience in automobile service workshop management Strong leadership technical and customer-handling skills Familiarity with DMS Dealer Management System software Ability to manage time and resolve conflicts effectively Preferred Experience Previous experience with Honda or similar automobile brands is an added advantage Job Types Full-time Permanent Pay 18 000 00 - 25 000 00 per month Benefits Provident Fund Schedule Day shift Fixed shift Supplemental Pay Performance bonus Yearly bonus Work Location In person

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