Warranty In Charge

Warranty In-Charge - Service Department Location Veer Mahindra Thottada Kannur Company Veer Mahindra Department Service Reporting To Service Manager Service Head Job Type Full-time On-site About Veer Mahindra Veer Mahindra is a leading authorized Mahindra Mahindra dealership serving customers across Kannur and Kasaragod With a strong commitment to service excellence transparency and customer satisfaction Veer Mahindra stands as one of North Kerala s most trusted automotive networks We are currently seeking a detail-oriented and responsible Warranty In-Charge to handle all warranty-related operations for the service department at our Thottada location The ideal candidate should have in-depth knowledge of Mahindra warranty processes claims management and dealer DMS systems Position Overview The Warranty In-Charge will be responsible for managing processing and monitoring all vehicle warranty claims ensuring full compliance with Mahindra s Warranty Policies and Guidelines This role requires precision documentation discipline and close coordination with Service Advisors Technicians and Mahindra s Regional Warranty Office to ensure smooth claim settlements and zero rejections Key Responsibilities1 Warranty Claim Processing Register document and process all warranty claims in the Dealer Management System DMS Verify job cards parts replaced and labor entries as per Mahindra warranty norms Ensure accuracy and completeness of claim documentation before submission Upload claims and supporting documents in Mahindra s warranty portal within stipulated timelines Track approval rejections and pending claims on a daily basis 2 Policy Adherence Documentation Maintain up-to-date knowledge of Mahindra s Warranty Policy Technical Bulletins and Circulars Ensure all claims strictly comply with OEM-approved repair procedures and parts usage Retain warranty parts as per Mahindra s audit retention period and guidelines Prepare and maintain complete claim records for audit readiness 3 Coordination Communication Coordinate with Service Advisors and Workshop Technicians to verify fault diagnosis and repair accuracy Liaise with Mahindra s Regional Warranty Team for claim approvals and clarifications Work with the Parts Department to ensure accurate parts tagging and return process Support the Service Head in warranty performance reports and monthly OEM reviews 4 Analysis Improvement Track warranty trends repeat repairs part failures or high claim ratios Provide feedback to Service and Technical teams to prevent avoidable warranty losses Contribute to root cause analysis for major warranty rejections Assist management in implementing cost control measures on goodwill and policy claims 5 Audit Compliance Ensure readiness for Mahindra warranty audits internal and OEM Maintain proper tagging segregation and storage of replaced parts Close loop on rejected claims within timelines by corrective resubmission Adhere to First Time Right FTR claim filing and minimize rework Qualifications Experience Diploma Bachelor s Degree in Automobile or Mechanical Engineering 3-7 years of experience in a service department warranty role Mahindra experience preferred Strong understanding of Mahindra DMS warranty claim systems and process flow Excellent documentation analytical and communication skills Knowledge of MS Excel and basic reporting tools Key Skills Warranty claim management reporting Mahindra DMS Warranty Portal proficiency Process accuracy documentation discipline Technical understanding of vehicle components Coordination with service parts departments Attention to detail and accountability Performance Indicators KPIs Claim submission accuracy and approval rate Zero audit discrepancies or claim rejections Timely claim closure within OEM-defined TAT Warranty cost control and reporting compliance Benefits Competitive salary with performance-linked incentives Company benefits and training under Mahindra Warranty Programs Career growth within Veer Mahindra s Service Division Supportive and process-driven work environment Job Type Full-time Schedule Day shift 6 days week Experience 3-7 years Automobile warranty operations mandatory Location Thottada Kannur How to Apply Send your updated resume to hr veermahindra com Subject Line Application - Warranty In-Charge Service Department Veer Mahindra Thottada Job Type Permanent Pay 15 000 00 - 22 000 00 per month Benefits Provident Fund Work Location In person