Workshop In-charge

**Job Title**: Workshop In charge

**Department**: Service
**Location**: Nedumangad
**Reporting To**: Service Manager

**Job Summary**:
The Workshop Incharge is responsible for overseeing the day-to-day operations of the workshop. This includes managing service staff, ensuring high-quality service delivery, monitoring job card flow, maintaining customer satisfaction, and ensuring workshop targets are achieved efficiently and effectively.

**Key Responsibilities**:

- **Workshop Operations**:

- Supervise daily workshop activities and job flow.
- Allocate tasks to technicians and ensure timely completion.
- Monitor vehicle turnaround time (TAT) and quality of repairs.
- **Customer Service**:

- Interact with customers when needed for complex complaints.
- Ensure customer satisfaction and handle escalations efficiently.
- Maintain high CSI (Customer Satisfaction Index) scores.
- **Team Management**:

- Lead and motivate the service team (technicians, advisors, support staff).
- Conduct regular training and performance reviews.
- Monitor attendance, discipline, and productivity.
- **Inventory & Tools Management**:

- Ensure availability of tools, equipment, and spare parts.
- Coordinate with parts department for smooth workflow.
- Monitor tool usage and handle maintenance schedules.
- **Quality Control & Compliance**:

- Implement safety standards and workshop best practices.
- Ensure adherence to OEM (Original Equipment Manufacturer) guidelines.
- Perform final inspection of serviced vehicles where needed.
- **Reporting & Documentation**:

- Maintain records of job cards, service reports, and daily productivity.
- Prepare daily, weekly, and monthly service reports for management.

**Qualifications & Skills**:

- Diploma/Degree in Automobile or Mechanical Engineering.
- Minimum 4-6 years of experience in automobile service/workshop management.
- Strong leadership, technical, and customer-handling skills.
- Familiarity with DMS (Dealer Management System) software.
- Ability to manage time and resolve conflicts effectively.

**Preferred Experience**:

- Previous experience with Honda, or similar automobile brands is an added advantage.

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Fixed shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Work Location: In person