Staff Technical Writer

Company DescriptionIt all started in sunny San Diego California in 2004 when a visionary engineer Fred Luddy saw the potential to transform how we work Fast forward to today - ServiceNow stands as a global market leader bringing innovative AI-enhanced technology to over 8 100 customers including 85 of the Fortune 500 xc2 xae Our intelligent cloud-based platform seamlessly connects people systems and processes to empower organizations to find smarter faster and better ways to work But this is just the beginning of our journey Join us as we pursue our purpose to make the world work better for everyone What you get to do in this role Define content strategy for multiple applications specifying the information architecture textual content and multimedia assets required to help customers quickly and easily achieve their goals Drive the execution of the content strategy for multiple applications by directly contributing high-quality user-focused technical content and coordinating the efforts of subject matter experts reviewers multimedia content producers and other writers Use your strong understanding of the ServiceNow product ecosystem and your expert knowledge of the specific users and applications you support to influence product strategy and create content experiences that accelerate customer success Provide impactful leadership when working in teams by soliciting and considering diverse perspectives fostering a shared sense of purpose and structuring collaborative work in a way that empowers individuals while ensuring synergy and timely achievement of objectives QualificationsWhat you have Basic Qualifications the must have BA BS degree or higher in technical writing technical communication English journalism or rhetoric or an equivalent combination of education and experience in these or other related fields Understanding of content development life cycles and processes Preferred Qualifications the nice to have 7 years work experience in technical communication Samples of your prior technical writing work that demonstrate your ability to communicate complex technical information clearly Experience authoring in DITA Markdown or another structured authoring architecture Experience defining content strategy and leading content development projects for new products or for large products that require multiple writers Experience influencing or leading diverse collaborative writing or project teams mentoring more junior writers and helping teammates and stakeholders identify and adapt to changing priorities and other contingencies Not sure if you meet every qualification We still encourage you to apply We value inclusivity welcoming our candidates from diverse backgrounds including non-traditional paths Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate Additional InformationWork PersonasWe approach our distributed world of work with flexibility and trust Work personas flexible remote or required in office are categories that are assigned to ServiceNow employees depending on the nature of their work Equal Opportunity EmployerServiceNow is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements AccommodationsWe strive to create an accessible and inclusive experience for all candidates If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations including the U S Export Administration Regulations EAR ServiceNow may be required to obtain export control approval from government authorities for certain individuals All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities From Fortune xc2 xa92024 Fortune Media IP Limited All rights reserved Used under license