Urgent Cloud Architect

Job Description

- Seasoned client facing, senior consultant that has advised IT executives on cloud operating models e.g. IT processes and tools
- Experienced with knowledge to reduce the day to day noise and toil of IT support and improve the availability of the client s application suite via new support methods, scripting automation and advanced new tooling.
- Experience working closely with production operations, application developers, system, network, middleware and database administrators to streamline development, operations and support processes
- Adept at analysing and problem solving and preferably have a blend of platform, middleware, network and software development skills
- Experience with consulting methodologies, knowledge management and service offering development (to assist in building cloud practice offerings from sales through delivery)
- Apply consulting and engineering skills to solve operations problems by:
- Defining and driving initiatives to increase the client s overall application availability
- Building tooling needed to improve observability of performance and operations efficiency
- Enhancing monitoring and management tooling to better detect, diagnose, and correct problems
- Resolution of problems in code for an incident, when applicable
- Documenting defects to communicate back to the Service Owner(s)
- Participate with application developers to develop new features and automation to solve operational challenges
- Driving the transformation of delivery methods into the operational teams such as network, database, system administrators, Incident management
- Enabling an AIOps strategy and roadmap to drive more predictive and automated response
- Investigate RCA resolution to get to, and correct, the source of issues and outages.

Essential functions

- Ideally a former Developer who knows how to troubleshoot applications transactions end to end and critical points of failure or bottlenecks.
- DevOps/GitOps mindset with a vision for AIOPs (how AI can automate analysis, assignments, decisions and actions to support and operate a platform and application)
- Cloud Native dashboarding & alerting. (minimally familiar with AWS, GCP and Azure with depth in at least 1)
- Experience with scalable architectures and performance tuning.
- Enjoy solving difficult engineering problems, approach troubleshooting systematically, and comfortable getting hands-on to guide engineers and operators
- Great communication and planning experience ideally with large consultancy background
- Ability to own all or part of an assessment to develop recommendations and a roadmap
- Solid understanding of ITSM and ITIL principles with focus on Event, Incident, Problem, change and Configuration Management - and ability to lead assessments of maturity
- Nice to have software engineering skills ideally with experience in Python, Go and/or Java
- Understanding of large-scale complex systems from a reliability perspective
- Passion for resolving reliability issues and identify strategies to mitigate going forward
- Implemented High Availability & Disaster Recovery Infrastructure in the cloud.
- Experience with self-healing infrastructure.
- Adhering infrastructure to business SLAs and SLOs and managed Error Budgets.

Qualifications

- MUST HAVE (hands on with at least one): Dynatrace, Big Panda, Datadog or New Relic
- Highly desired hands on: Grafana, ELK Stack, Prometheus, Splunk, and cloud native tools for alerting and logging
- Knowledge of required and preferred to have some hands on: Kubernetes, Terraform, Python, GCP/AWS/Azure

Would be a plus

- MUST HAVE (hands on with at least one): Dynatrace, Big Panda, Datadog or New Relic
- Highly desired hands on: Grafana, ELK Stack, Prometheus, Splunk, and cloud native tools for alerting and logging
- Knowledge of required and preferred to have some hands on: Kubernetes, Terraform, Python, GCP/AWS/Azure

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