Site Operations Lead

Job Description

What this job involves

Being the bearer of engineering best practices

- This role requires someone who can efficiently and effectively manage and direct the delivery of facilities management services which includes FM, Hospitality and Ground Transport.
- With such a lot at stake, you must have the ability to carry out and follow through on procedures that are vital in critical environments and general building services such FM Operations, Hospitality, Ground Transport, Janitorial services, pest control, waste management etc.
- When you do site reviews, you'll keep a lookout for opportunities to develop, innovate, and share within the global teams programmes that not only reduce costs, but also increase productivity.
- Spotting developments in international best practices and figuring out how to apply them locally is a constant, yet rewarding, challenge.
- This role also puts you in a unique position to promote our sustainability service strategies for achieving measurable improvements in energy use.

Bridging gaps in processes and controls

- As a Subject Matter Expert, you'll contribute to the optimisation of processes, tools and documentation.
- At the front of your mind at all times is completion and compliance ISO audit process.
- Keeping planned preventive maintenance programmes and service contracts in place and the work practices of contractors in check are also your mandate.
- Safety first is your strapline and you'll do this by maintaining safety procedures, including crisis management or business continuity and emergency procedures at all times.
- Getting our site teams on board our risk management and mitigation initiatives will also fall on your shoulders.

Bringing new technologies

- Technology is our prime focus to deliver best in class services to our client in real estate which focuses around the ESG goals, employee experience and Artificial Intelligence and machine learning.
- The role is supposed to provide the leadership to explore and bring new technologies for our clients.

Building Management

- Responsible for and lead contact for the operational management of all site based FM services and for service quality and development.
- Ensures that statutory and corporate H&S standards are applied and adhered to in delivery of the FM service.
- Takes a strategic overview of the portfolio and prepares formal commissions and technical briefs to manage complex programmes of work and projects, taking into account the impact on building occupants, staff and visitors and to minimise disruption to key areas of service delivery.
- Manage vendor contracts and maximize diverse vendor spent.
- Ensure all statutory requirements are met for building operations.

Performance Management

- Initiates, reviews, and maintains a system of performance indicators for facilities services and monitors and compares performance with other relevant public and private sector organisations.
- Responsible for planning and implementing measurable performance standards for all work undertaken by the facilities project managers.
- Manages and monitors current and future workload of the team to ensure that individuals are able to meet required timescales for individual projects and assignments.

Team Management

- Provides effective leadership: vision, direction and support to the team, including a visible and daily point of contact and escalation for team members and offers support, guidance and coaching as required.
- Prioritises and allocates workload; takes appropriate action to ensure team performance including undertaking appraisals and regular one-to-one meetings with team members.
- Ensures that any directly managed staff are highly motivated and possess required skills and abilities by identifying development needs and providing coaching to develop the skills and knowledge of team members.

Risk & Resiliency

- Managing financial institution clients are always focussed on risk and resiliency.
- We have utmost focus on operational / equipment resiliency to ensure zero business interruptions through timely risk identification and mitigation.

Client Management

- Builds long-term, influential and strategic relationships with all client departments to understand their needs and act as a focal point for customer contact.
- Communicates effectively at all levels and deals with complex issues and potentially contentious matters in a persuasive and sensitive manner.
- Manages colleagues in their dealings with clients; initiates procedures to improve service to and relationships.

Budget Management

- Takes responsibility for relevant facilities budgets up to a value of circa $5 Mn and ensures cost centres are monitored appropriately to manage within budget and identify cost pressures and savings opportunities without detriment to service delivery.

Sound like you To apply you need to be:

Knowledge, Experience, Skills

- Substantial post-qualification experience of managing a corporate property portfolio.
- A good understanding of budget management including ability to draft project plans and bids for funding.
- Analytical skills and sound judgement.
- A demonstrable commitment to achieving customer service excellence.
- Ability to build and maintain excellent working relationships across a broad spectrum of internal and external stakeholders.
- Demonstrable experience of managing and leading multi-disciplinary teams.
- Ability to think, plan and act under pressure to meet deadlines and service priorities.
- Persuasive communication and negotiation skills.
- Excellent time management, organisation and prioritisation skills.
- Experience in the delivery of major building improvement and civil & interior fitout projects within agreed time scales and allocated budgets.
- Experience of managing projects and works within a rapidly changing environment with frequent requirements to produce original and innovative solutions to problems for which no pre-set plan or procedure exists.
- Experience of undertaking and reviewing elemental building condition surveys within large, occupied buildings.
- Knowledge of statutory standards and requirements for the safe management of public buildings in respect to building repair, maintenance, and operation.
- Knowledge of current contract standing orders, procurement processes, relevant legislation, and best practice, and of how these are applied to construction contracts.

Qualification & Experience

- Min Graduation from recognized university.
- Person from engineering background with thorough knowledge of Civil & Interior fitouts and Janitorial services.
- Minimum 12+ Years of experience in facilities management.

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