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15h Left: Product Onboarding and Implementation Specialist
4 weeks ago
Job Description
If you're passionate about guiding customers through seamless product onboarding experiences and implementing cutting-edge solutions, we want to hear from you
About Us: Welcome to Conversive, a leading conversational AI solution for professionals and institutes. Our mission is to create enriched, AI-first customer engagement experiences for small and medium-sized businesses in sales, service, and marketing. With compliance at the core, our unique consent management features ensure information security and data privacy with minimal effort for businesses. We serve a global customer base spread across North America, Europe, and APAC. At Conversive, we thrive in a dynamic and fast-paced environment where every moment presents an opportunity for growth and exploration. We are in search of individuals who exude drive, resourcefulness, and an insatiable appetite for conquering challenges. If you're a visionary leader with a blend of business acumen and tech-savvy prowess, ready to contribute to the legacy of a dynamic company, then Conversive eagerly anticipates your expertise. Join us, and together, let's script a saga of unparalleled triumph. Role
Overview: We are seeking a Product Onboarding and Implementation Specialist to drive onboarding for Enterprise customers, ensuring smooth transitions and high satisfaction. In this role, you will analyze customer needs, provide product expertise, and deliver tailored solutions. This position combines technical acumen, strategic thinking, and leadership skills, working closely with sales and product teams.
Key Responsibilities:
Developing solutions and organizing, planning, creating & delivering compelling proof of concept demonstrations
Ensuring solutions stated in the Statement of Work are best practice and in line with client requirements
Managing the sales bid process by responding to RFI's & RFP's
Working closely with Sales to ensure successful closure of the sales process.
Liaising with Product Managers to provide feedback from clients about product requirements
Keeping abreast of market trends and product & competitor landscapes
Be a people manager to ensure Onboarding and Implementation team members get the right support in terms of technical knowledge, and career grooming
What will qualify you for this role
Essential:
Excellent soft skills (Communication, Coordination & Negotiation)
Skill to ask the right questions
Knowledge on organization offerings and analytical skills
Time-bound and attention to detail
Customer facing & problem solving skills
Ability to work as a team
Presentation & Solution delivery
Providing technical consultation to prospects/ customers
Experience in CRM - Salesforce/ Zoho
People manager skill set Desired:
Business approach
Working with partners & other channels
Customer Relationship building
What will drive your success
To succeed, you will need a flexible skill set, including the ability to think strategically, execute tactically, and collaborate across many teams, levels, and situations.
Use your technical expertise to help a customer determine if SMS-Magic is right for them
Prepare and deliver product messaging in an effort to highlight value proposition and unique differentiators, using whiteboarding, slide presentations, product demonstrations, white papers, trial management and RFI (Request for Information) response documents
Work hands-on with SMS-Magic products to demonstrate and prototype integrations in customer/partner environments
Make recommendations on integration strategies, enterprise architectures, platforms and application infrastructure required to successfully implement a complete solution, providing best practice advice to customers to optimize SMS-Magic effectiveness
Administer onboarding and product implementation support for new and existing clients (Documentation of solution configurations and diagrams to be captured for future reference)
Work closely with Salesforce architects to design solutions that align with SMS Magic product and business requirements.
Provide input on the configuration and customization of Salesforce to meet SMS Magic product and business needs.
Strong knowledge on Salesforce admin activities such as creating flows, optimizing page layouts, and implementing customizations to enhance user experience and support tailored business processes.
Maintain accurate and up-to-date documentation throughout the project lifecycle.
Work with sales and marketing to respond to technical RFI/RFP questions
Aid in the creation of product training and documentation materials
Articulate and demonstrate our learning validation and online proctoring solution, influence customer's technical requirements, and position products relative to the competition
Maintain an in-depth level of technical and industry knowledge through ongoing training, seminars and certifications
Salesforce Admin certification is a plus
Success in this role will require strong business acumen and passion to drive excellence in operations.
