Quality Analyst

4 weeks ago

Kolkata Bengaluru Pune, India Hiresquad Full time
Job Description

Hiresquad Resources is urgently seeking an experienced Quality Analyst for an International BPO Voice Process. If you have 1+ years of proven experience as a Quality Analyst in an International Voice environment, including hands-on experience with 7 QC tools, we encourage you to apply This role offers a competitive salary, cab facility, and excellent growth opportunities in a fast-paced setting.

Key Responsibilities

- Conduct thorough quality monitoring of calls for an International Voice process, ensuring adherence to quality standards and operational procedures.
- Provide clear, concise, and constructive feedback to agents to improve performance and enhance customer experience.
- Collaborate effectively with team members and other stakeholders to identify training needs and process improvements.
- Utilize 7 QC tools to analyze data, identify trends, and pinpoint root causes of quality deviations.
- Maintain accurate quality records and prepare comprehensive reports on team performance.
- Adapt to rotational shifts and offs, contributing to a consistent quality monitoring schedule.

What We're Looking For

- Experience:
- 1+ years as a Quality Analyst in International Voice (Mandatory).
- Must have worked with 7 QC Tools.
- 1 year of documented QA experience with an International BPO (Mandatory).
- Communication: Excellent verbal and written communication skills are essential for providing clear feedback and effective collaboration.
- Flexibility: Willingness to work in rotational shifts and on rotational offs.
- Education: Graduate / UG (any stream) eligible.

Perks & Benefits

- Competitive salary ranging from 3 LPA to 6 LPA, based on your experience and performance.
- Cab facility for convenient commuting.
- Opportunity to work in a fast-paced, international work environment.
- Excellent career growth and upskilling opportunities.

Interested in Joining

Call HR Ankita at +91 8840819455 or email your resume to [Confidential Information].

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