Executive - Customer Care

3 weeks ago


Bengaluru, India Cleartrip Full time

Job Description - Cleartrip Private Limited is looking for Executive - Customer Care to join our dynamic team and embark on a rewarding career journey - As an Executive in the Customer Care department, you will be responsible for addressing customer inquiries, resolving complaints, and ensuring overall customer satisfaction - You will serve as a primary point of contact for customers, providing information about products or services, handling concerns, and facilitating solutions to problems - Your role will involve effective communication with customers via various channels, including phone, email, chat, and in-person interactions - Additionally, you will collaborate with other departments to ensure timely resolution of customer issues and contribute to maintaining positive customer relationships Key Responsibilities: - Respond promptly to customer inquiries via phone, email, chat, or in-person interactions - Provide accurate information about products or services to customers - Resolve customer complaints efficiently and professionally, aiming to achieve complete customer satisfaction - Escalate complex issues to the appropriate department or management for resolution - Maintain detailed records of customer interactions and transactions - Follow up on customer interactions to ensure their concerns have been addressed and resolved satisfactorily - Collaborate with other departments, such as Sales or Technical Support, to resolve customer issues effectively - Stay updated on product knowledge and company policies to provide accurate information to customers - Identify and report trends in customer inquiries or complaints to management for improvement - Uphold company values and customer service standards in all interactions with customers



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