Lead Technical Support Engineer

3 weeks ago

India Bhash Software Labs Full time

Job Title: Technical Support Lead Engineer (2–4 Years) – BhashSMSLocation: BangaloreSalary: ₹25,000 – ₹45,000 per month (₹30,000 target)Experience: 2–4 yearsJob Type: Full-time (Work From Office) About BhashSMS BhashSMS is one of India's largest Bulk SMS, WhatsApp Business API, and Voice Communications providers, trusted by over 2,00,000+ SMEs. We offer the best pricing in the market, 24/6 support, and a strong focus on customer success. We are expanding our tech support team and looking for smart, energetic, customer-focused professionals. Key Responsibilities - Troubleshoot and resolve basic software-related issues. - Handle customer queries via calls, emails, and support tickets with high professionalism. - Escalate complex problems to senior technical team members. - Run simple SQL queries and assist in creating custom reports. - Document issues and resolutions accurately in the system. - Continuously learn company tools, APIs, and platforms. - Follow defined workflows, SLAs, and support processes. - Maintain excellent customer service and communication etiquette. Required Qualifications - 2–4 years of experience in Technical Support / Customer Support / IT Helpdesk. - Basic understanding of operating systems and software applications. - Good knowledge of SQL or relational databases (Oracle/MySQL/PostgreSQL). - Exposure to PHP is a plus (not mandatory). - Strong analytical, communication, and problem-solving skills. - Ability to handle customer calls confidently and patiently. - Quick learner with a positive attitude. Why Join Us - Opportunity to grow in one of India's leading enterprise communication companies. - Work with a young, fast-moving tech environment. - Excellent exposure to SMS, WhatsApp API, and enterprise-level platforms. - No night shifts — healthy work-life balance. - High learning and growth potential for fast performers Please share your resume at juveria@bhashsms.com

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