Bpo Team Lead
1 day ago
Position Overview At NTT DATA we know that with the right people on board anything is possible The quality integrity and commitment of our employees have been key factors in our company s growth and market presence By hiring the best people and helping them grow both professionally and personally we ensure a bright future for NTT DATA and for the people who work here NTT DATA Services currently seeks a BPO TEAM LEAD to join our team in CHENNAI COIMBATORE Position General Duties Team leader to assist and drive Centene with Enrollment Billing EMB Back Office activities for Medicaid LOB and drive the team from front Role Responsibilities In-depth knowledge and experience in the US healthcare Non Voice - Membership enrollment and billing Monitor team production SLA and KPI and ensure client deliverables are met as per the contract Keep the Standard operating procedure updated and establish due control mechanism Work with quality and business transformation team to identify recommend and implement process improvement projects Monitoring and reporting team performance as needed set a right goal for all the team members Provide mentorship coaching and training to the team on all process related updated Circulate productivity and quality dashboards at agreed periodic intervals to all relevant stakeholders Proven track record in managing processes streamlining workflows and excellent people management skills Presenting the data and provide deep insights about the process to the clients as well as internal management Calibrate with QA s to ensure process knowledge and variance are managed and under control Oversee data integrity of member enrollment records and remittance files transmitted from the state Provide timely efficient support for the eligibility load process while coordinating with corporate IS department to resolve issues that arise during the process Provide research to correct errors in membership and Primary Care Physician data output within the provider information system Required Skills 5 years of experience in US healthcare working with Enrollment and Billing process Ability to work regularly scheduled shifts from Monday-Friday 17 30pm to 3 30am IST University degree or equivalent that required 3 years of formal studies Ability to work in a team environment Good logical thinking ability Good English Comprehension written skills should have exposure to MS Office Good Communication Skills - Both Verbal and Written Ability to interact with clients preferred Required schedule availability for this position is Monday-Friday 6PM 4AM IST The shift timings can be changed as per client requirements Additionally resources may have to do overtime and work on wend s basis business requirement
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IT / Bpo Trainer
1 week ago
Chennai, Tamil Nadu, India karyoun Innovations pvt ltd Full timeNeed trainer for below expertise: Certified ITS, ITES & BPO Professional Course Syllabus 1. Introduction to IT, ITES & BPO 2. Business Process Management (BPM) 3. Service Delivery Management 4. Customer Relationship Management (CRM) & Experience Management (CEM) 5. Advance IT Operations Mgmnt - ITSM, ITAM, NIST, ITIL, COBIT,Cloud, DRP 6. IT - Security,...
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Team Lead
1 week ago
Chennai, India Movate Full timeHi All,We are hiring a Team Lead - International (Voice) with 5+ years of experience to join our dynamic team at Ambit IT Park, Ambattur.Role: Team Lead - International (Voice)Experience: 5+ YearsLocation: Ambit IT Park, AmbatturShifts: Flexible to work Night ShiftsNotice Period: 15 days or ImmediateKey Requirements:-Graduation is mandatory-Strong...
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Team Lead
1 week ago
Chennai, Tamil Nadu, India Movate Full timeHi All,We are hiring a Team Lead - International (Voice) with 5+ years of experience to join our dynamic team at Ambit IT Park, Ambattur.Role: Team Lead - International (Voice)Experience: 5+ YearsLocation: Ambit IT Park, AmbatturShifts: Flexible to work Night ShiftsNotice Period: 15 days or ImmediateKey Requirements:-Graduation is mandatory-Strong...
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Bpo Supervisor
2 weeks ago
Chennai, Tamil Nadu, India NTT DATA Full timeLeads the frontline team in the achievement of project milestones and team goals - To oversee the day-to-day activities of a group of employees - Coaches, motivates and guides team members - Utilizes best practice processes around work assignments, Project management and quality of output while maximizing overall team's performance - To improve efficiency,...
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Team Lead
1 day ago
Chennai, India Movate Full timeHi All,We are hiring a Team Lead - International (Voice) with 5+ years of experience to join our dynamic team at Ambit IT Park, Ambattur.Role: Team Lead - International (Voice)Experience: 5+ YearsLocation: Ambit IT Park, AmbatturShifts: Flexible to work Night ShiftsNotice Period: 15 days or ImmediateKey Requirements:-Graduation is mandatory-Strong...
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Team Lead
5 days ago
Chennai, India Movate Technologies Full timeWe have an requirement for TL for international voice & chat Role: Team Lead International Voice Exp : 5 + Yrs Location : Ambit IT park, Ambattur Shifts : Night shifts Notice : 15 days or immediate. Graduation is mandate # Need excellent communication in English Should have handled a team of 10 to 15+ people Must be aware of shrinkage, attrition, AHT, NPS,...
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Bpo Call Center
2 weeks ago
Chennai, Tamil Nadu, India Advansoft International Full timeob description JD: - *Minimum 1 year on Papers as Team Lead. *Should have experience into International Visa Verification Process *Should have knowledge in Attrition/Shrinkage/CSAT etc *Should have excellent communication skills *Should have interacted with Clients Role: Team Leader Industry Type: BPO / Call Centre Department: Customer Success,...
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Team Lead
4 weeks ago
Chennai, Tamil Nadu, India Movate Full timeHi All, We are hiring a Team Lead - International (Voice) with 5+ years of experience to join our dynamic team at Ambit IT Park, Ambattur. Role: Team Lead - International (Voice) Experience: 5+ Years Location: Ambit IT Park, Ambattur Shifts: Flexible to work Night Shifts Notice Period: 15 days or Immediate Key Requirements: -Graduation is...
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Team Lead
2 weeks ago
Chennai, Tamil Nadu, India Movate Full timeHi All,We are hiring a Team Lead - International (Voice) with 5+ years of experience to join our dynamic team at Ambit IT Park, Ambattur. Role: Team Lead - International (Voice) Experience: 5+ Years Location: Ambit IT Park, Ambattur Shifts: Flexible to work Night Shifts Notice Period: 15 days or Immediate Key Requirements:-Graduation is mandatory-Strong...
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Team Lead
5 days ago
Chennai, India Movate Full timeHi All, We are hiring a Team Lead - International (Voice) with 5+ years of experience to join our dynamic team at Ambit IT Park, Ambattur. Role: Team Lead - International (Voice) Experience: 5+ Years Location: Ambit IT Park, Ambattur Shifts: Flexible to work Night Shifts Notice Period: 15 days or Immediate Key Requirements: -Graduation is mandatory...
