Customer Success Manager

2 weeks ago


Kolkata, West Bengal, India Livspace Full time
ABOUT US

Livspace is Asias largest and fastest-growing omnichannel home interiors and renovation platform. Using its proprietary technology, Livspace provides a one-stop renovation solution for homeowners-from design to managed last mile fulfillment for all rooms in a home. The platform has organized a fragmented industry, bringing together designers, brands, manufacturers, and

contractors to enable an eCommerce-like trusted, and predictable experience.

The company launched operations in Bengaluru, India in 2015. Since its inception, Livspace has organized a fragmented industry, bringing together a curated community of designers, brands, manufacturers and contractors. This has resulted in an e-commerce- like trusted and predictable experience for the homeowners. Livspace boasts of a community of 50000+ satisfied customers and over 2000 interior designers.

The company is already the largest employer of interior designers in the country. Livspace currently serves Singapore, Malaysia, Saudi Arabia as well as 30 metro and non-metro areas in India including - Bengaluru, Chennai, Delhi, Noida, Gurgaon, Mumbai, Thane, Pune, Hyderabad, Kolkata, Ahmedabad, Kochi, Jaipur, Lucknow, Indore, Surat, Coimbatore, Mysore, Mangalore, Vizag,

Vijayawada.

Livspace has showcased phenomenal growth since its launch, having delivered over 125,000 rooms and selling over 7.5 million SKUs through its platform. The company also delivered 50,000 homes across all our serviceable locations.

The founders - Anuj Srivastava and Ramakant Sharma are former Google and Myntra executives respectively, who are seasoned entrepreneurs and successful angel investors. Livspaces leadership team combines world-class talent and entrepreneurial experience gathered at some of the best companies in the world.

Livspace has raised around USD 450 million in capital from some of the top global investors including KKR, Ingka Group Investments (part of largest IKEA retailer Ingka Group), TPG Growth, Goldman Sachs, Kharis Capital, Venturi Partners, FFP (Peugeot Groups Holding Company), EDBI, Bessemer Venture Partners, Jungle Ventures, Helion Ventures and UC-RNT. For more

information, please visit:

JOB DESCRIPTION

A Relationship Manager, reports to the Head - Customer Success and will be in a critical customer service role working on two aspects of Customer Success. This will involve the Reactive and Proactive solutions that accelerate Customer Success and Experience.

- Coordinate and work with internal stakeholders - Sales, Design, Operations as well as externally with Customers to coordinate and drive the resolution of critical issues, provide timely and accurate updates regarding these issues, and provide important details on the status of the customer relationship with senior management.
- Relationship Manager has to drive these solutions on calls with clients and negotiate effectively to ensure a win-win for clients, Livspace and our partners.
- Relationship Manager has to keep a tab of all escalations and track high-priority ones with regular coordination between internal and external stakeholders.
- Ensure great customer experience, plug any gaps in delivery of services (Design and Ops).
- Assess "at risk" projects wih internal stakeholders and drive smoother service to clients.
- Reach out to clients, assess their experience, share feedback with internal departments handling client service, and ensure a smoother experience.

EXPERTISE AND QUALIFICATIONS

- Graduation in any stream.
- 5 to 8 years of work experience in Client facing roles involving communication and negotiation.
- Strong in multi-tasking & managing Customer Success and Experience.
- Structured thought process under pressure.
- Ability to give a solution.
- Understanding of home interior design-and-build issues - types of work, common issues etc.

  • Kolkata, West Bengal, India Meazure Learning Full time

    Job DescriptionAt Meazure Learning , we support universities and credentialing exams around the globe by providing secure, reliable online proctoring services for students taking exams remotely. This means that when test takers take an exam from virtually anywhere, were the ones who make sure everything runs smoothly.As a Customer Success Manager, youll be...


  • Kolkata, West Bengal, India Livspace Full time

    ABOUT USLivspace is Asia's largest and fastest-growing omnichannel home interiors and renovation platform. Using its proprietary technology, Livspace provides a one-stop renovation solution for homeowners—from design to managed last mile fulfillment for all rooms in a home. The platform has organized a fragmented industry, bringing together designers,...


  • Kolkata, West Bengal, India Livspace Full time

    ABOUT USLivspace is Asia's largest and fastest-growing omnichannel home interiors and renovation platform. Using its proprietary technology, Livspace provides a one-stop renovation solution for homeowners—from design to managed last mile fulfillment for all rooms in a home. The platform has organized a fragmented industry, bringing together designers,...


  • Kolkata, West Bengal, India Meazure Learning Full time

    About the RoleAs a Team Lead, Customer Success Manager at Meazure Learning, you will play a dual role leading a team of up to 10 Customer Success Managers (CSMs) while also managing your own portfolio of clients. This is a working lead position, meaning you will actively support customers while providing leadership, mentorship, and strategic direction to...


  • Kolkata, West Bengal, India Sinch Full time

    About UsSinch is a global leader in the growing market for Communication Platforms as a Service (CPaaS) and mobile customer engagement. Our team specializes in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video.We deliver an incredible variety of exciting challenges and the chance to...


  • Kolkata, West Bengal, India Livspace Full time

    About UsLivspace is a leading omnichannel home interiors and renovation platform in Asia.Our MissionWe strive to provide a seamless and trusted experience for our customers through our proprietary technology and extensive network of designers, brands, manufacturers, and contractors.Job DescriptionCoordinate with internal stakeholders to drive customer...


  • Kolkata, West Bengal, India Meazure Learning Full time

    Job DescriptionAt Meazure Learning, we support universities and credentialing exams around the globe by providing secure, reliable online proctoring and testing solutions for students taking exams remotely. Our mission is to create seamless, high-quality experiences for test takers, ensuring fairness and integrity in remote assessments.As a Team Lead,...


  • Kolkata, West Bengal, India Amazon Full time

    More than 300 million customers shop in Amazon's store, and every day, customers browse, purchase, and review products sold by third-party sellers right alongside products sold by Amazon. Since 2000, Amazon has offered this virtual shelf space to individuals and companies of all sizes, helping them reach hundreds of millions of customers, build their brands,...


  • Kolkata, West Bengal, India Meazure Learning Full time

    The ChallengeWe are seeking a seasoned customer success professional to drive customer engagement, retention, and expansion across our organization. You will be responsible for leading a high-performing team of Customer Success Managers, managing your own book of business, and collaborating with cross-functional teams to enhance the overall customer...


  • Kolkata, West Bengal, India RidenRoll Full time

    Company Overview Ridein Technologies Inc www RidenRoll com is a California-based for-profit technologies app platform to connect users 1099 contractor Ride-Hauling drivers and 1099 contractor delivery drivers to provide all essential services at a reasonable cost We provide SaaS Employer Support Services At RidenRoll we are proud to be at the...

  • Am - Customer Success

    3 weeks ago


    Kolkata, West Bengal, India InvokHr Full time

    We are hiring for one of the leading full stack real estate technology platform They have 24 offices across India Corporate office located in Gurugram with team strength of 1600 Job Location - Kolkata As a part of the Business growth fulfillment team you will Be responsible for developing marketing campaign strategies and ensuring execution through...


  • Kolkata, West Bengal, India Vodafoneidea Full time

    Vodafone Idea Limited, an Aditya Birla Group and Vodafone partnership, is seeking a highly skilled Customer Retention Manager to join our team. This role will play a crucial part in driving business growth by minimizing bad debts and enhancing customer retention.The ideal candidate will have excellent credit risk management skills, with the ability to...


  • Kolkata, West Bengal, India Ananta Resource Management Full time

    Executive - Customer careCity Kolkata WBPrimary Skills business development Lead Generation Customer Relationship Management CRM Work Experience Years 2-3Location Dakhinee Co-Operative Housing Society KolkataDesignation Executive- Customer Success SpecialistSalary range 20-25K - Customer Relationship Management Maintain and enhance customer...


  • Kolkata, West Bengal, India Voith Paper Full time

    **About the Role**This is an exciting opportunity for a skilled sales and customer support professional to join our team as a Technical Sales Support Specialist.You will be responsible for supporting customers through the quote generation process within our ERP system, specifically SAP.Your excellent communication and interpersonal skills will enable you to...


  • Kolkata, West Bengal, India BetheBee Full time

    Job ResponsibilitiesClient Communication:• Serve as the main point of contact for assigned clients, maintaining regular and proactive communication.• Update clients on the status of their advertising campaigns, ensuring they are well-informed about progress, performance, and any adjustments made.• Act as a bridge between clients and internal teams,...


  • Kolkata, West Bengal, India Analysys Mason Full time

    Job DescriptionAs a Client Success Representative, you will play a pivotal role in ensuring our clients receive the maximum value from their subscription research services. You will be the bridge between our clients and the company, helping them navigate our services, understand the insights provided, and apply them effectively to meet their unique needs....


  • Kolkata, West Bengal, India Analysys Mason Full time

    At Analysys Mason, we are dedicated to delivering exceptional value to our clients. As a Client Success Representative, you will play a pivotal role in ensuring our clients receive the maximum value from their subscription research services.About the RoleYou will be the bridge between our clients and the company, helping them navigate our services,...


  • Kolkata, West Bengal, India ElevateDigi Full time

    ElevateDigi is a fast-growing digital marketing agency specializing in cutting-edge marketing solutions.About the RoleWe are seeking a talented Lead Generation & Client Success Specialist to join our team.Key Responsibilities:Lead Generation & Business DevelopmentThe ideal candidate will identify and engage potential clients across various industries,...


  • Kolkata, West Bengal, India Prerana Educational and Charitable Trust Full time

    We are seeking a talented Sales Officer to join our team at Prerana Educational and Charitable Trust in India. As a Sales Officer, you will play a crucial role in building and maintaining relationships with clients, identifying and pursuing sales opportunities, and contributing to the organization's growth and success.Your key responsibilities will...


  • Kolkata, West Bengal, India Analysys Mason Full time

    Who are we?We are Analysys Mason – an award winning global management consulting firm helping clients to make and act on the decisions that steer their progress and connect our world.Specialising in technology, telecoms, media and space sectors, we provide bespoke transformation, value creation, transaction, strategy and regulation and policy consulting,...