Customer Success Manager, CA, RBS

2 weeks ago

Kolkata, West Bengal, India Amazon Full time
More than 300 million customers shop in Amazon's store, and every day, customers browse, purchase, and review products sold by third-party sellers right alongside products sold by Amazon. Since 2000, Amazon has offered this virtual shelf space to individuals and companies of all sizes, helping them reach hundreds of millions of customers, build their brands, and grow their business. Fast-forward to the present day, and these third-party seller products account for more than half of all units sold in our store.
As a Customer Success Manager (CSM) you would be a part of Strategic Account Services (SAS) Team of Retail Business Services, you will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon Seller Partners.
The Amazon Essentials Program helps small and medium-sized businesses on Amazon. Our team of consultants provides strategic advice with a data-driven, collaborative and customer-focused approach. Our consultants focus on topics like Portfolio Optimization, Product Presentation, Advertising Strategy, Promotions, Fulfillment Strategy, and Brand Building. As a strategic business consultant, you will advise a portfolio of 15 -20 businesses and help them grow fast by mastering the fundamentals of selling on Amazon. Your objective is to support Selling Partners to drive their business growth and program satisfaction by working backwards from their individual targets and developing a roadmap together with your Selling Partners. In addition, you use your analytical know-how to proactively identify untapped potential of each Selling Partner.
Given the early stage of this program, you will have the opportunity to take ownership in various projects, help evolve the program and develop expertise in a focused topic area. You will also closely collaborate with Amazon colleagues based in Canada.
Regular shift timing for this role would be 4 PM to 1 AM IST.
About Amazon
Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from website to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA
Key job responsibilities
- Manage a portfolio of 15-20 Sellers to drive sustainable revenue growth, based on a solid understanding of marketplace programs, tools and processes.
- Analyze customer data on the efficiency of listings, selection, supply chain, advertising, and deals and provide strategic recommendations to maximize the sellers' potential.
- Implement and track metrics for recording the success and quality of the sellers in your Seller portfolio. Use key metrics to guide your work and uncover hidden areas of opportunity.
- Identify, qualify, and engage with prospective Sellers for SAS based on a clear understanding of our Sellers and their needs.
- Build and execute on a joint business plan that delivers on key business opportunities and relevant KPIs for the sellers and Amazon.
- Conduct deep dive analysis on seller issues and publish recommendations and action plans based on data to improve seller experience.
- Success will be measured by the performance of your sellers on input metrics and impact on creating a great customer experience for buying consumers.
- Develop a thorough understanding of the Amazon Marketplace ecosystem. Manage additional projects around our newly launched Paid Service, which includes process improvements, tool and content development, competitive analysis, and sales analysis.
- Conduct regular WBRs, MBRs with the sellers, highlight business metric performance and building action plans.
Regular shift timing for this role would be 4 PM to 1 AM IST.
A day in the life
- We fill the gap for sellers by providing consultative services as Amazon experts. Internally, we collaborate with a fabulous team across Canada to develop our Essentials program as we deliver it.
- As a Customer Success Manager we work with smaller, younger, and more innovative businesses that sell on Amazon. We provide sellers with consulting on various aspects that contribute to faster growth on Amazon, including support with their supply chain, merchandising, selection & conversion and analytics.
- As a Customer Success Manager, you will have the opportunity to work with 15 - 20 small and medium enterprises within the Amazon Marketplace and work closely with them to support them in their strategic growth.
Basic Qualifications
- 2+ years of sales or account management experience
- 2+ years of digital advertising and client facing roles experience
- Experience with Excel
- Experience analyzing data and best practices to assess performance drivers
Preferred Qualifications
- Experience analyzing key open issues and resolution metrics for each of the managed accounts
- Experience in relationship management within technology, start-ups, or SaaS Platforms
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

  • Customer Success Manager

    2 weeks ago

    Kolkata, West Bengal, India Meazure Learning Full time

    Job DescriptionAt Meazure Learning , we support universities and credentialing exams around the globe by providing secure, reliable online proctoring services for students taking exams remotely. This means that when test takers take an exam from virtually anywhere, were the ones who make sure everything runs smoothly.As a Customer Success Manager, youll be...

  • Customer success manager

    6 days ago

    Kolkata, West Bengal, India Livspace Full time

    ABOUT USLivspace is Asia's largest and fastest-growing omnichannel home interiors and renovation platform. Using its proprietary technology, Livspace provides a one-stop renovation solution for homeowners—from design to managed last mile fulfillment for all rooms in a home. The platform has organized a fragmented industry, bringing together designers,...

  • Customer Success Manager

    22 hours ago

    Kolkata, West Bengal, India Livspace Full time

    ABOUT USLivspace is Asia's largest and fastest-growing omnichannel home interiors and renovation platform. Using its proprietary technology, Livspace provides a one-stop renovation solution for homeowners—from design to managed last mile fulfillment for all rooms in a home. The platform has organized a fragmented industry, bringing together designers,...

  • Customer Success Manager

    6 days ago

    Kolkata, West Bengal, India Livspace Full time

    ABOUT USLivspace is Asias largest and fastest-growing omnichannel home interiors and renovation platform. Using its proprietary technology, Livspace provides a one-stop renovation solution for homeowners-from design to managed last mile fulfillment for all rooms in a home. The platform has organized a fragmented industry, bringing together designers, brands,...

  • Customer Success Manager

    7 days ago

    Kolkata, West Bengal, India Livspace Full time

    ABOUT USLivspace is Asia's largest and fastest-growing omnichannel home interiors and renovation platform. Using its proprietary technology, Livspace provides a one-stop renovation solution for homeowners—from design to managed last mile fulfillment for all rooms in a home. The platform has organized a fragmented industry, bringing together designers,...

  • Customer Success Manager Lead

    1 day ago

    Kolkata, West Bengal, India Meazure Learning Full time

    About the RoleAs a Team Lead, Customer Success Manager at Meazure Learning, you will play a dual role leading a team of up to 10 Customer Success Managers (CSMs) while also managing your own portfolio of clients. This is a working lead position, meaning you will actively support customers while providing leadership, mentorship, and strategic direction to...

  • Manager CA

    3 weeks ago

    Kolkata, West Bengal, India 2coms Full time

    Job Description1. Qualified CA2. 3-5 years of post-qualification experience3. Must have handled compliances and documentation of export and import transactions4. CTC - 12-15 LPA RequirementsJob Description 1. Qualified CA 2. 3-5 years of post-qualification experience 3. Must have handled compliances and documentation of export and import transactions 4....

  • Customer Success Manager

    19 hours ago

    Kolkata, West Bengal, India Livspace Full time

    About UsLivspace is a leading omnichannel home interiors and renovation platform in Asia.Our MissionWe strive to provide a seamless and trusted experience for our customers through our proprietary technology and extensive network of designers, brands, manufacturers, and contractors.Job DescriptionCoordinate with internal stakeholders to drive customer...

  • Manager CA

    3 weeks ago

    Kolkata, West Bengal, India 2coms Full time

    1. Qualified CA2. 3-5 years of post-qualification experience3. Must have handled compliances and documentation of export and import transactions4. CTC - 12-15 LPA

  • CA Inter

    3 weeks ago

    Kolkata, West Bengal, India Yogini Tradex Private Limited Full time

    Job Description Key Responsibilities Accounting & Financial Management Maintain and update books of accounts using Tally. Assist in the preparation and finalization of accounts. Perform bank reconciliations and other accounting reconciliations. Taxation & Compliance Prepare and file GST returns and handle GST reconciliations. Manage TDS calculations and...

  • CA Inter

    3 weeks ago

    Kolkata, West Bengal, India Yogini Tradex Private Limited Full time

    Key Responsibilities Accounting & Financial Management Maintain and update books of accounts using Tally. Assist in the preparation and finalization of accounts. Perform bank reconciliations and other accounting reconciliations. Taxation & Compliance Prepare and file GST returns and handle GST reconciliations. Manage TDS calculations and ensure timely...

  • Team Lead, Customer Success Manager

    2 weeks ago

    Kolkata, West Bengal, India Meazure Learning Full time

    Job DescriptionAt Meazure Learning, we support universities and credentialing exams around the globe by providing secure, reliable online proctoring and testing solutions for students taking exams remotely. Our mission is to create seamless, high-quality experiences for test takers, ensuring fairness and integrity in remote assessments.As a Team Lead,...

  • Ca Inter/ Cma/cs

    4 weeks ago

    Kolkata, West Bengal, India RECEX Full time

    Job Title Accounts Executive CA CMA CS Inter Passed Location KolkataPosition 2 We are seeking dynamic and detail-oriented candidates who have completed their CA CMA CS Inter examinations to join our team as Accounts Executives The successful candidates will play a key role in managing and executing all accounting functions related to the real estate...

  • Customer Success Partnership Lead

    6 days ago

    Kolkata, West Bengal, India Livspace Full time

    Your RoleA Relationship Manager reports to the Head - Customer Success and will be in a critical customer service role working on two aspects of Customer Success.This involves Reactive and Proactive solutions that accelerate Customer Success and Experience.Coordinate and work with internal stakeholders - Sales, Design, Operations as well as externally with...

  • ca fresher

    3 weeks ago

    Kolkata, West Bengal, India Yogini Tradex Private Limited Full time

    Job Description (CANDIDATES FROM KOLKATA ONLY TO APPLY) Job Title: CA Fresher Company: GST CONSULTANCY CA FIRM  Location: KolkataAbout Us: We are a reputed tax consultancy firm based in Kolkata, specializing in GST compliance, litigation support, and audit services. We are seeking a motivated and detail-oriented Chartered Accountant (Fresher) to join...

  • Senior Customer Success Strategist

    24 hours ago

    Kolkata, West Bengal, India Meazure Learning Full time

    The ChallengeWe are seeking a seasoned customer success professional to drive customer engagement, retention, and expansion across our organization. You will be responsible for leading a high-performing team of Customer Success Managers, managing your own book of business, and collaborating with cross-functional teams to enhance the overall customer...

  • ca fresher

    3 weeks ago

    Kolkata, West Bengal, India Yogini Tradex Private Limited Full time

    (CANDIDATES FROM KOLKATA ONLY TO APPLY) Job Title: CA Fresher Company: GST CONSULTANCY CA FIRM  Location: KolkataAbout Us: We are a reputed tax consultancy firm based in Kolkata, specializing in GST compliance, litigation support, and audit services. We are seeking a motivated and detail-oriented Chartered Accountant (Fresher) to join our dynamic...

  • Qualified Ca/cma

    4 weeks ago

    Kolkata, West Bengal, India RECEX Full time

    Job Title Chartered Accountant CA Company RRL Accounting Service Pvt LtdLocation KolkataJob Type Full-TimeAbout Us RRL Accounting Service Pvt Ltd is a leading accounting firm specializing in the real estate sector We provide comprehensive financial services tailored to meet the unique needs of our clients ensuring compliance efficiency and...

  • Customer Success Specialist – Pathology Lab

    4 weeks ago

    Kolkata, West Bengal, India Roche Full time

    Roche fosters diversity equity and inclusion representing the communities we serve When dealing with healthcare on a global scale diversity is an essential ingredient to success We believe that inclusion is key to understanding peoples varied healthcare needs Together we embrace individuality and share a passion for exceptional care Join Roche where...

  • Customer Success Expert

    6 days ago

    Kolkata, West Bengal, India Livspace Full time

    About UsAt Livspace, we're revolutionizing the home interiors and renovation industry in Asia. With our proprietary technology, we provide a seamless one-stop solution for homeowners-from design to managed last mile fulfillment for all rooms in a home. We've brought together designers, brands, manufacturers, and contractors to create an e-commerce-like...