Quality Manager

4 days ago


Bengaluru India GLOBELANCE Full time

Job Description About The Opportunity We operate in the Global Talent Marketplace & Professional Services sector, delivering staffing, managed services and operational support to technology and enterprise customers across India. This on-site role will own quality systems and compliance across delivery operations, vendor engagements and client-facing services. Standardized Title: Quality Manager Role & Responsibilities - Establish, document and maintain the Quality Management System (QMS) to meet ISO and client-specific requirements; drive version control and change management. - Plan, lead and report internal and external audits; prepare corrective action plans and verify closure to maintain compliance and certification readiness. - Investigate quality incidents using structured problem-solving (RCA/8D); implement CAPA and monitor effectiveness metrics. - Define, track and analyze quality KPIs (defect rates, process capability, audit findings); present insights and improvement roadmaps to stakeholders. - Manage supplier and vendor quality assessments, onboarding audits and ongoing performance reviews to reduce downstream defects and service gaps. - Drive continuous improvement projects (Lean/Six Sigma), deliver training on quality processes, and embed best practices across operations. Skills & Qualifications Must-Have - Quality Management Systems - ISO 9001:2015 - Audit Management - Root Cause Analysis - Corrective and PreventiveActions - Statistical Process Control Preferred - Six Sigma - Lean - QMS software Qualifications & Experience (summary) - Proven track record leading QMS and audit programs in service or technology environments; experience with supplier quality and client audits preferred. - Strong analytical capability with experience using quality metrics to drive business decisions and improvement initiatives. Benefits & Culture Highlights - Hands-on role with visible impactlead quality transformation across delivery and vendor networks. - Opportunities for professional growth: certification support (ISO, Six Sigma) and cross-functional exposure. - Collaborative, performance-oriented on-site environment focused on continuous improvement. Interested candidates who meet the technical skillset are invited to apply. The role is on-site in India and targets experienced quality professionals who can immediately drive compliance, reduce defects and strengthen client confidence. Skills: compliance,quality assurance processes,root cause analysis,communication,six sigma,audit management,qms


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