Quality Manager
3 days ago
Job Description Industry: Global staffing, workforce solutions and technology services sector. We operate across client-facing project delivery, vendor-managed engagements and on-site operational supportserving manufacturing, IT services, and contract operations across India. Location & Workplace: India On-site role focused on operational quality delivery at client locations and internal delivery centers. Primary Title (standardized): Quality Assurance Manager About The Opportunity We are hiring a Quality Assurance Manager to lead and strengthen quality systems for on-site delivery teams supporting enterprise clients. This role will own QMS compliance, continuous improvement initiatives, supplier quality, and audit readiness while partnering closely with operations, delivery and client stakeholders. Role & Responsibilities - Own and maintain the Quality Management System (QMS) to meet ISO 9001 and client-specific quality requirements; prepare and lead internal and external audits. - Drive CAPA processes and Root Cause Analysis to close non-conformances and prevent recurrence; track effectiveness of corrective actions. - Define, monitor and report quality KPIs and control charts using SPC; translate trends into targeted improvement projects. - Lead supplier and vendor quality activities including qualification, performance reviews, audits and corrective actions. - Collaborate with cross-functional teams to implement process controls, validations and release criteria for client deliverables. - Coach and mentor delivery teams on quality best practices, documentation standards and audit readiness. Skills & Qualifications Must-Have - Bachelor's degree in engineering, manufacturing, or related discipline (or equivalent experience) and proven on-site quality ownership. - Demonstrated experience implementing and managing QMS and ISO 9001 compliance in delivery or manufacturing environments. - Hands-on expertise with CAPA, RCA, SPC and driving measurable defect reduction initiatives. - Certification such as ISO 9001 Lead Auditor or Six Sigma Green/Black Belt. Preferred - Experience with ERP/MES quality modules (e.g., SAP QM) or quality management software. - Prior exposure to staffing, IT services delivery, or contract manufacturing quality programs. Benefits & Culture Highlights - Hands-on, high-impact role with clear ownership and visibility to senior leadership and clients. - Structured learning and certification support; strong focus on continuous improvement culture. - Collaborative, client-centric teams and opportunities to lead cross-functional quality initiatives. Keywords: Quality Manager, Quality Assurance Manager, QMS, ISO 9001, CAPA, Root Cause Analysis, SPC, Six Sigma, Internal Audits, Supplier Quality, Audit Readiness. Skills: operations,manufacturing,iso,quality assurance,continuous improvement,six sigma
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