Head of Retail Operations

3 weeks ago

Delhi India Maspar Industries Pvt. Ltd Full time

Job Description Responsible for EBO/LFS/SIS Business 1) Meeting financial and service targets. 2) Responsibility of a) achievement of EBO, LFS(Large format Store) and SIS targets b) Sales team of the EBOs, LFS & SIS Stores c) Sales staff and store productivity d) Customer service e) VM implementation f) Working relationship with LFS partners and EBO property owners Duties and Responsibilities - Responsible for maintaining all financial parameters within the department - Maintaining KPI's of the channel and team members - Optimizing Sales vs stock levels within the respective channel - Preparing and presenting Weekly/SP sales reports by channel. Customer Service - Responsibility for creating an enjoyable customer experience which exceeds customary standards and service levels - Identify and implement improved service practices and procedures - Maintain accurate customer data information - Maintain an overall 100% client satisfaction rating for all team members Channel Marketing (Both EBOs and LFS) - Responsible for development of annual promotion calendar for both EBOs and LFS - Responsible for coordinating with Marketing team to initiate and implement promotions and events - Assist with the development of marketing collateral to support promotions Team Management - Create/Modify team structure both for managerial and sales staff(store level) - Responsible for maintaining budgeted staff strength at all levels of the channel - Establish KPIs of each level and evaluate performances against them - Plan and monitor incentive and other development/training programs for new joiners and potential team members - Implementation and monitoring of SOPs, reporting of subordinates and expenses of both stores and individuals Store Display - Co-ordinate development of VM plans for both EBO and LFS - Ensure implementation of VM plans in both EBO and LFS - Implementation of SOP's of EBO's Other areas - Coordinate with merchandise team on stock requirements - Coordinate with LFS partners on POS - Coordinate with merchandise team for merchandise requirement for new stores (all formats) - Maintain relationship with SM and Territory Concept Managers of LFS partners Work Experience: 10 to 20 years with at least 3-5 years at same level Industry: Soft furnishing/ Clothing industry/ Retail Reporting To: Directors Compensations: 30 lacs per annum. Higher Package can be considered based on the candidate's capabilities.

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