Account Delivery Head

Wipro Limited NYSE WIT BSE 507685 NSE WIPRO is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest ambitions and build future-ready sustainable businesses With over 230 000 employees and business partners across 65 countries we deliver on the promise of helping our customers colleagues and communities thrive in an ever-changing world For additional information visit us at www wipro com Role Purpose The purpose of the role is to drive and improve delivery for mega-gamma key growth accounts by providing innovative solutions through automation and next generation technologies ensuring right talent supply chain to enhance customer satisfaction and lead organic growth xcdx8fDo Delivery Management Ensure seamless delivery of projects in a Mega - Gamma Key Growth Account Drive and deploy account project delivery structure by evaluating the budget costs risks and staffing requirement Ensure 100 compliance to Project SLA s information security protocols etc all customer s contractual obligations Monitor and take appropriate actions on internal and external audit findings to ensure no major non-compliance deviation from the SLA Ensure adherence to program project charter in terms of schedule quality efforts and cost Drive account health across projects by conducting periodic cadence with the quality team to take proactive measures to resolves issues possible escalations Conducts periodic cadence with Workforce Management Group WMG to ensure 100 fulfillment as per the account project requirement Regularly audit quality QA status of delivery and engage QA team to ensure adherence to Quality Assurance standards and processes Collaborate and influence internal key stakeholders to ensure fulfillment technology support and flawless delivery of projects xcdx8f Client Relationship Management Engage with client to opportunities to deploy multiple solutions within across SLs to create a stronger value proposition for clients and enhance share of business Conduct regular customer connects meetings visits video-conference and Management Review Meetings MRM with client management engagement managers to understand customer s current and future needs and seek feedback to improve delivery methodology timelines resource allocation Identify and close early warnings on a project to avoid any customer escalations Plan and conduct Quarterly Business Reviews QBR with the client management leadership team to drive improvement actions and mine for a new portfolio opportunity within the account Design monitor and share account performance dashboards reports with the clients periodically Drive delivery transformation with client engagement managers to adapt to new delivery models and instill new ways of working in customer organization Share Wipro s capability and initiatives that may support fulfill customer s needs Delivery governance across the accounts projects Review MIS and reports to monitor and track overall project account delivery management Conduct periodic reviews with the team DM s PM s on operational quality and fulfillment parameters and new idea generation its implementation on existing projects Resolve project escalations potential risks or early warning signs on project delivery to eliminate any revenue leakage Review and monitor revenue allocations realization to avoid OB revenue leakage Provide inputs to delivery leadership team on overall delivery performance parameters project heath utilization realization etc at an account level during reviews highlighting any critical project escalations and potential risks xcdx8f Enable revenue growth of an account within a vertical Identify opportunities for deployment of new technology growth solutions and services in the account by bringing SL practices other capabilities for client solutioning Engage with existing customers to identify new business opportunities and increase the existing portfolio for an account by providing relevant solutions in order to increase delivery driven revenue Support pre-sales team to create and propose relevant solutions to the customer requirements request for proposals for a project in an account Support sales team with acquisition and traction of new deals by understanding the customer needs thereby ensuring higher conversion rate Operational Excellence Automation Focus Drive automation charter and related initiatives in an account Develop drive and deploy automation led solutions and service improvements to deliver value added services to the customers thereby driving customer s business forward Deploy next generation hyper automation and crowdsourcing initiatives in coordination with Holmes RO team to enhance productivity quality and speed of delivery Innovation Focus Deploy new ways of working Agile DevOps etc on the projects to improve quality delivery speed and productivity parameters Drive value adds and BVMs showcase them to customer in MRM QBR to drive growth Plan for periodic idea campaign at account level and share the top ideas with customer during MRM QBR Drive and deploy Knowledge Management across the account Contribute in internal knowledge sharing initiatives at Wipro by driving internal training sessions best practices learnings value adds and BVMs and deploys best practices in various projects within an account Deploy the Wipro s knowledge management portal across the account and monitor track trainings xcdx8f Capability Development and Talent Pipeline Creation Demand forecasting in line with business requirements Spearhead quarterly demand forecasting and resource planning aligned to requirements of the account projects Create and deploy a workplan to fulfil the required demand from all the talent channels including external lateral contractors etc hiring in coordination with WMG CWMG and Talent Acquisition team Lead upskilling initiatives across the account Prioritize and identify essential skills required across accounts projects to facilitate and drive right supply chain across the account Partner with competency group and talent transformation team to drive upskilling initiatives within an account Support workforce transformation team to identify and deploy multi-skilling upgradation model for all account employees Drive towards 100 mandatory training compliance for the target population within an account Plan and drive rotations for seed positions and ensure replacement plan to be arrived ahead of rotations Quarterly connect with critical talent to understand their aspirations and create their learning maps along with project managers and HRBP Fresher engagement program Ensure a stable arrangement and assimilation of rookie within an account in coordination with competency group team classroom trainings e-learning certifications on the job training etc Mandatory Skills Delivery Management Experience 10 YEARS Reinvent your world We are building a modern Wipro We are an end-to-end digital transformation partner with the boldest ambitions To realize them we need people inspired by reinvention Of yourself your career and your skills We want to see the constant evolution of our business and our industry It has always been in our DNA - as the world around us changes so do we Join a business powered by purpose and a place that empowers you to design your own reinvention Come to Wipro Realize your ambitions Applications from people with disabilities are explicitly welcome If you encounter any suspicious mail advertisements or persons who offer jobs at Wipro please email us at Do not email your resume to this ID as it is not monitored for resumes and career applications Any complaints or concerns regarding unethical unfair hiring practices should be directed to our Ombuds Group at We are an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color caste creed religion gender marital status age ethnic and national origin gender identity gender expression sexual orientation political orientation disability status protected veteran status or any other characteristic protected by law Wipro is committed to creating an accessible supportive and inclusive workplace Reasonable accommodation will be provided to all applicants including persons with disabilities throughout the recruitment and selection process Accommodations must be communicated in advance of the application where possible and will be reviewed on an individual basis Wipro provides equal opportunities to all and values diversity