Senior Application Support

2 days ago

Hyderabad India TEKNIKOZ Full time

Job Description

Greetings from Teknikoz

Experience : 8-12 Years

Job Summary

We are seeking a seasoned professional to lead our Application Support and Maintenance (ASM) initiatives for enterprise-grade systems built on the .NET framework. This role blends deep technical expertise with functional business analysis, stakeholder engagement, and cross-platform integration. The ideal candidate will be a proactive problem-solver, a clear communicator, and a strategic thinker who thrives in dynamic environments and is comfortable working across time zones with U.S.-based customers.

Key Responsibilities

- Application Support & Maintenance
- Lead Level 2 and Level 3 support for .NET-based applications
- Monitor system performance, troubleshoot issues, and ensure high availability
- Manage incident, problem, and change management processes.
- Collaborate with development teams for bug fixes, enhancements, and deployments
- Maintain the SLAs for the priority tickets and lead to the problem resolution
- Functional Business Analysis
- Gather, analyze, and document business requirements from stakeholders
- Translate business needs into functional specifications and technical solutions
- Document Knowledge articles and Business processes
- Conduct gap analysis and propose process improvements
- Support UAT and post-deployment validation
- Database Management
- Query, and optimize SQL Server databases to support application functionality
- Perform data analysis, reporting, and troubleshooting using advanced SQL techniques
- Ensure data integrity, security, and performance across environments SAP Integration
- Collaborate with SAP functional and technical teams to support integration between .NET applications and SAP modules
- Ensure seamless data flow and business process alignment across platforms
- Stakeholder Management
- Serve as the primary liaison between business users, IT teams, and external vendors
- Facilitate regular status meetings, issue resolution, and expectation alignment
- Communicate complex technical concepts in clear, business-friendly language Time zone Flexibility
- Demonstrate flexibility to work in overlapping U.S. time zones to support customer needs
- Coordinate effectively with cross-functional teams across geographies
- Ensure timely communication and resolution of issues for U.S.-based stakeholders
- Continuous Improvement Identify opportunities to optimize support processes and reduce downtime
- Contribute to knowledge base creation and maintenance
- Mentor junior team members and promote best practices

Required Skills & Qualifications

- 10+ years of experience in .NET application development and support
- Strong functional experience as a Business Analyst in enterprise environments
- Strong understanding the Application support protocols
- Proficiency in C#, ASP.NET, SQL Server, Web Services, and related technologies
- Hands-on experience with SQL database design, optimization, and troubleshooting
- Experience integrating .NET applications with SAP systems using standard protocols
- Solid understanding of ITIL processes and application lifecycle management
- Exceptional communication and interpersonal skills
- Proven ability to manage stakeholder relationships across business and technical domains
- Willingness and ability to work in overlapping U.S. time zones
- Bachelor's degree in computer science, Information Systems, or related field

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