International Process

3 weeks ago

Indore India WebKorps Full time

Job Description

Location: Indore (M. P.)

Duration :Full time (Night Shift)

Key Responsibilities:

- Provide exceptionaltechnicalsupportthrough voice and chat, troubleshooting and resolving customer issues related to software and hardware.
- Utilize API knowledge to addresstechnicalinquiries and challenges.
- Effectively communicate with customers, offering solutions in a clear, professional, and empathetic manner.
- Maintain accurate and up-to-datetechnicaldocumentation for internal use and customer reference.
- Collaborate with cross-functional teams to ensure seamless issue resolution and continuous service improvement.
- Utilizesupporttools, including Salesforce, Jira, and Zoom, to manage customer interactions and service requests.
- Demonstrate strong problem-solving skills and analytical thinking to identify root causes and deliver effective solutions.

Requirements:

- Minimum 1 year of experience in offshore voice and chattechnicalsupport.
- Solid understanding of basicsoftware/hardware troubleshootingand API concepts.
- Proficient in usingsupporttools such asSalesforce, Jira, and Zoom.
- Strong communicationand interpersonal skills with a customer-focused approach.
- Excellent analytical and problem-solving skills.
- Strong adaptability and a willingness to learn new technologies.
- Ability to work permanentnight shifts.

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