Quality Specialist, Lmaq, Last Mile Analytics And Quality

3 weeks ago

Bengaluru, Karnataka, India Amazon Full time

DESCRIPTIONJob summary The Last Mile Analytics Quality Team is seeking a Transportation Quality Specialist who will serve as the first line of support for address resolution geocode correction map edits driver support static route management and other operational activities related to the Transportation process and optimization Your contributions will have a direct and significant impact on our customers experience This role demands quick learning and the ability to manage overlapping tasks which are crucial to your success You will have the opportunity to address high-impact production issues that often require coordination among multiple stakeholders and operations groups providing you with a broad perspective on the business Roles and Responsibilities This includes but is not limited to Follow Standard Operating Procedures SOPs to perform manual audits and resolve outliers exceptions including through internal tools and systems Investigate images videos and provide recommended actions in accordance with SOPs Listen to customer calls transcribing text from calls emails when necessary to resolve issues Identify patterns emerging from audits and contribute to process program improvements Provide timely responses to stakeholders on related tasks as per SOP and SLA Systematically escalate problems to relevant owners teams according to pre-determined processes Maintain records of day-to-day work by updating trackers or workflow tools Meet business metrics and goals including SLA productivity quality and utilization benchmarks Understand performance metrics and leverage them to drive business goals Work in a collaborative environment and contribute to the growth of the respective team program Develop a global perspective and understand the nuances of various geographies that Amazon operates in Be flexible to work on multiple programs as per business requirements Shifts Rotational This is a 24x7 shift environment and shifts are rotational based on business requirements Weekly Off Rotational 5-day work week with 2 consecutive days off which may change based on business requirements BASIC QUALIFICATIONS- Bachelor s degree in a quantitative technical field such as computer science engineering statistics - Experience with Excel - Experience with SQLPREFERRED QUALIFICATIONS- Speak write and read fluently in EnglishOur inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information If the country region you re applying in isn t listed please contact your Recruiting Partner

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