Program Manager Ii, In Aces

DESCRIPTION We are seeking a Program Manager for our Amazon Logistics AMZL Last Mile Delivery Experience Team The successful candidate has last mile logistics experience an interest in and ability to work and think analytically and manage all the aspects of multi-disciplinary projects processes and programs Key job responsibilities Become an subject matter expert for AMZL and customer service processes and systems Conduct root cause analysis define corrective actions and ensure they are completed Dive deep on executive escalations Produce white papers and present to senior management Build strong relationships with stakeholders to understand and evaluate business priorities define shared opportunities and requirements and establish information sharing mechanisms Deliver end-to-end continuous improvement programs projects and initiatives Develop and produce metrics and reports leading to performance improvement Lead Kaizens or auditing activities in delivery stations to ensure process implementation On this role the program manager will support the standardization and optimization of our Last Mile delivery network to meet safety customer experience productivity quality and cost goals This role involves continuous communication with local functional business owners and technical Engineering teams at both the European and World-Wide level About the team Amazon Logistics or AMZL handles Last Mile delivery duties in partnership with multiple stakeholders - LM Ops NOC CPU LMAQ etc We utilize creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers Our goal is to make our customers delivery experience as smooth as possible and roll out global delivery solutions Key job responsibilities - Develop and improve Amazon Logistics equipment and processes to enhance safety associate driver experience capacity speed quality and cost goals - Drive a culture of standardization and innovation across WW Process Engineering Org - Initiate define plan and manage the roll out of the product features and enhancements for the next generation of AMZL Delivery Stations - Present concepts designs program updates and roadmap to senior leadership on a frequent basis Strong written and verbal communication skills - Responsible to integrate new equipment designs process improvements safety enhancement etc into standard designs BASIC QUALIFICATIONS - 3 years of program or project management experience - 3 years of working cross functionally with tech and non-tech teams experience - 3 years of defining and implementing process improvement initiatives using data and metrics experience - Knowledge of Excel Pivot Tables VLookUps at an advanced level and SQL - Experience defining program requirements and using data and metrics to determine improvements PREFERRED QUALIFICATIONS - 3 years of driving end to end delivery and communicating results to senior leadership experience - 3 years of driving process improvements experience - Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization - Experience building processes project management and schedules - Relevant experience with last mile and or customer service processes and technologies - Relevant experience of communicating with a wide range of stakeholders including your peers and leadership - Experience in completing a high volume of tasks and projects with little to no guidance and tight deadlines - Relevant experience scoping leading and implementing process improvements through Lean process Kaizen and or Six Sigma Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information If the country region you re applying in isn t listed please contact your Recruiting Partner