Business Intelligence Engineer, Last Mile BI
7 days ago
's success is built on a foundation of customer obsession. Have you ever thought about what it takes to successfully deliver millions of packages to Amazon customers seamlessly every day like a clock work? In order to make that happen, behind those millions of packages, billions of decision gets made by machines and humans. What is the accuracy of customer provided address? Do we know exact location of the address on Map? Is there a safe place? Can we make unattended delivery? Would signature be required? If the address is commercial property? Do we know open business hours of the address? What if customer is not home? Is there an alternate delivery address? Does customer have any special preference? What are other addresses that also have packages to be delivered on the same day? Are we optimizing delivery associate's route? Does delivery associate know locality well enough? Is there an access code to get inside building? And the list simply goes on. At the core of all of it lies quality of underlying data that can help make those decisions in time. The person in this role will be a strong influencer who will ensure goal alignment with Technology, Operations, and Finance teams. This role will serve as the face of the organization to global stakeholders. This position requires a results-oriented, high-energy, dynamic individual with both stamina and mental quickness to be able to work and thrive in a fast-paced, high-growth global organization. Excellent communication skills and executive presence to get in front of VPs and SVPs across Amazon will be imperative.
Key Strategic Objectives: Amazon is seeking an experienced leader to own the vision for quality improvement through global address management programs. As a Business Intelligence Engineer of Amazon last mile quality team, you will be responsible for shaping the strategy and direction of customer-facing products that are core to the customer experience. As a key member of the last mile leadership team, you will continually raise the bar on both quality and performance. You will bring innovation, a strategic perspective, a passionate voice, and an ability to prioritize and execute on a fast-moving set of priorities, competitive pressures, and operational initiatives. You will partner closely with product and technology teams to define and build innovative and delightful experiences for customers. You must be highly analytical, able to work extremely effectively in a matrix organization, and have the ability to break complex problems down into steps that drive product development at Amazon speed. You will set the tempo for defect reduction through continuous improvement and drive accountability across multiple business units in order to deliver large scale high visibility/ high impact projects. You will lead by example to be just as passionate about operational performance and predictability as you will be about all other aspects of customer experience.
The successful candidate will be able to:
- Effectively manage customer expectations and resolve conflicts that balance client and company needs.
- Develop process to effectively maintain and disseminate project information to stakeholders.
- Be successful in a delivery focused environment and determining the right processes to make the team successful.
- This opportunity requires excellent technical, problem solving, and communication skills. The candidate is not just a policy maker/spokesperson but drives to get things done.
- Possess superior analytical abilities and judgment. Use quantitative and qualitative data to prioritize and influence, show creativity, experimentation and innovation, and drive projects with urgency in this fast-paced environment.
- Partner with key stakeholders to develop the vision and strategy for customer experience on our platforms. Influence product roadmaps based on this strategy along with your teams.
- Support the scalable growth of the company by developing and enabling the success of the Operations leadership team.
- Serve as a role model for Amazon Leadership Principles inside and outside the organization
- Actively seek to implement and distribute best practices across the operation
Key job responsibilities
- Metric Reporting
- Dashboard Development
- Design ETL pipelines
- Automation
- Experiment Design and Support
- Deep Dive Analysis
- Insight Generation
- Product Improvement Opportunity Identification
- Opportunity or Problem Sizing
- Support Anecdotal Audits etc.
Basic Qualifications:
- 2+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience
- Experience with data visualization using Tableau, PowerBI, Quicksight, or similar tools
- Experience performing AB Testing, applying basic statistical methods (e.g. regression) to difficult business problems
- Experience with scripting language (e.g., Python, Java, or R)
- Experience building and maintaining basic data artifacts (e.g., ETL, data models, queries)
- Track record of generating key business insights and collaborating with stakeholders
Preferred Qualifications:
- Experience in designing and implementing custom reporting systems using automation tools
- Knowledge of data modeling and data pipeline design
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
-
Last Mile Operations Head
3 weeks ago
Bengaluru, Karnataka, India Bigbasket Full timeJob DescriptionWe are hiring forLast Mile Head Operations Role - Bangalore Soukya Location.We are looking for someone who has hands on experience into Last Mile, Rider handling, handling customer escalations, Logistics operations.This would be a role forMid Night Operations(12am in the mid night - 8am in the early morning).Kannada is mandatory.Please share...
-
Bengaluru, Karnataka, India Amazon Full timeWhen you attract people who have the DNA of pioneers and the DNA of explorers, you build a company of like-minded people who want to invent. And that's what they think about when they get up in the morning: how are we going to work backwards from customers and build a great service or a great product" – Jeff Bezos Amazon.com's success is built on a...
-
Program Manager I, Last Mile Analytics
3 weeks ago
Bengaluru, Karnataka, India Amazon Full timeAmazon's Last Mile Analytics and Quality team is seeking an experienced program manager to lead program(s) and/or escalations management for the space of worldwide voice of customers in the Amazon Geospatial domain. In this vertical, we drive initiatives by partnering with various teams in Last Mile to reduce delivery defects while improving Last Mile...
-
Program Manager, Last Mile Analytics and Quality
3 weeks ago
Bengaluru, Karnataka, India Amazon Full timeAmazon, a Fortune 500 company based in Seattle, Washington, is the global leader in e-commerce. Since Jeff Bezos started Amazon in 1995, we have significantly expanded our product offerings, international sites, and worldwide network of fulfillment and customer service centers. Today, Amazon offers everything from books and electronics to tennis rackets and...
-
Program Manager, Last Mile Analytics And Quality
3 weeks ago
Bengaluru, Karnataka, India Amazon Full timeAmazon a Fortune 500 company based in Seattle Washington is the global leader in e-commerce Since Jeff Bezos started Amazon in 1995 we have significantly expanded our product offerings international sites and worldwide network of fulfillment and customer service centers Today Amazon offers everything from books and electronics to tennis rackets and...
-
Bengaluru, Karnataka, India Amazon Full time US$ 1,50,000 - US$ 2,00,000 per yearWould you like to build impactful mobile software building blocks that empowers hundreds of engineers build and ship new delightful features every day? Last mile Flex mobile application is one of the fastest growing strategic businesses within Amazon. Our team is responsible for creating the best delivery experience for transporters wherever they deliver...
-
Bengaluru, Karnataka, India Amazon Full timeWould you like to build impactful mobile software building blocks that empowers hundreds of engineers build and ship new delightful features every day? Last mile Flex mobile application is one of the fastest growing strategic businesses within Amazon. Our team is responsible for creating the best delivery experience for transporters wherever they deliver...
-
Business Intelligence Engineer, Flex
11 hours ago
Bengaluru, Karnataka, India Amazon Full timeAt Amazon Logistics we are building a world class last mile operation, significantly complimented by Amazon Flex. Amazon Flex works directly with independent contractors – called delivery partners – to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages. Amazon Flex is powered by a mobile...
-
Business Intelligence Engineer
3 weeks ago
Bengaluru, Karnataka, India Impetus Full timeJob DescriptionJob Description- Primary Tool: MicroStrategy with strong schema layer architecting and development experiece- Exposure to other BI tools is preferable like Cognos, Power BI, Tableau, Qlik etc- Key Project Focus: Development, enhancement and optimization of MicroStrategy reports- Designing and implementing robust MicroStrategy solutions for...
-
Business Intelligence Specialist
4 weeks ago
Bengaluru, Karnataka, India Fresenius Medical Care Full timeJob DescriptionThe Center of Excellence Business Intelligence (CoE BI) is the link between business and IT service providers and, in the course of creating BI applications, brings together information from various data sources and makes it available to the organization&aposs decision-makers in processed form with the help of advanced BI systems.The CoE BI is...