Avp- Operations- Talent, Learning

About MUFG Global Service MGS MUFG Bank Ltd is Japan s premier bank with a global network spanning in more than 40 markets Outside of Japan the bank offers an extensive scope of commercial and investment banking products and services to businesses governments and individuals worldwide MUFG Bank s parent Mitsubishi UFJ Financial Group Inc MUFG is one of the world s leading financial groups Headquartered in Tokyo and with over 360 years of history the Group has about 120 000 employees and offers services including commercial banking trust banking securities credit cards consumer finance asset management and leasing The Group aims to be the world s most trusted financial group through close collaboration among our operating companies and flexibly respond to all the financial needs of our customers serving society and fostering shared and sustainable growth for a better world MUFG s shares trade on the Tokyo Nagoya and New York stock exchanges For more informat About Us MUFG Bank Ltd is Japans premier bank with a global network spanning in more than 40 markets Outside of Japan the bank offers an extensive scope of commercial and investment banking products and services to businesses governments and individuals worldwide MUFG Banks parent Mitsubishi UFJ Financial Group Inc MUFG is one of the worlds leading financial groups Headquartered in Tokyo and with over 360 years of history the Group has about 120 000 employees and offers services including commercial banking trust banking securities credit cards consumer finance asset management and leasing The Group aims to be the worlds most trusted financial group through close collaboration among our operating companies and flexibly respond to all the financial needs of our customers serving society and fostering shared and sustainable growth for a better world MUFGs shares trade on the Tokyo Nagoya and New York stock exchanges MUFG Global Service Private Limited Established in 2020 MUFG Global Service Private Limited MGS is 100 subsidiary of MUFG having offices in Bengaluru and Mumbai MGS India has been set up as a Global Capability Centre Centre of Excellence to provide support services across various functions such as IT KYC AML Credit Operations etc to MUFG Bank offices globally MGS India has plans to significantly ramp-up its growth over the next 18-24 months while servicing MUFGs global network across Americas EMEA and Asia Pacific About the Role Position Title AVP- Operations- Talent Learning Culture Corporate Title AVP- HR Operations Location MGS - Bengaluru Job Profile Position details The AVP- Operations for Talent Learning and Culture will execute and manage day-to day operations of the various initiatives of global TL C team with precision and efficiency responsibility in implementing new processes tracking learning program delivery management coordinating with global teams and ensuring timely delivery of initiatives Acts as go to expert for translating the strategy into seamless execution and measurable outcomes Roles and Responsibilities Manage L D processes including online registration course feedback and analytics reporting Contribute to various L D projects and initiatives Collaborate with business stakeholders to design build and launch high-quality online learning Support the design development delivery and measurement of L D solutions Lead or participate in learning project teams to build partnerships among HR LOB and SMEs Assist in creating and developing various learning programs and training experiences Align L D solutions with the priorities of targeted LOBs or focus areas HR regulatory compliance skills and capabilities Develop and deliver the right curriculum for assigned focus areas Design and manage strategic talent development and learning initiatives e g foundational skills high potential development mentoring Partner with L D team members to build and execute learning programs and initiatives Manage stakeholder and vendor relationships to continuously improve employee learning experience Collaborate with compliance regulatory and other functions for needs assessment activities Create development plans to support LOB needs Identify insights and trends to optimize training processes Support project management efforts including logistics and calendar management Compile and respond to inquiries about training content and data Explore and employ the latest technologies methodologies and industry best practices to enhance online learning experiences Work with course owners regulatory leads and LOBs to identify required training needs Collect and analyze feedback on continuous learning activities to assess program effectiveness Identify and resolve LMS platform issues LEAP Collaborate with HRBPs Shared Services and business colleagues to ensure successful completion of the required learning programs Support the delivery of assigned topics via LMS LEAP and in-person learning interventions Contribute to cultivating and promoting a culture that reinforces the bank s vision purpose and core values Support the implementation of initiatives designed to drive employee engagement and advocacy by managing key project deliverables and monitoring milestones Support employee engagement initiatives across multiple lines of business in partnership with employee networks to ensure a consistent employee experience Partner with vendors and internal stakeholders to support the implementation of feedback initiatives such as pulse engagement surveys employee lifecycle surveys etc Assist with the analysis of employee feedback reporting Review analyze and track key performance indicators to help identify progress made as a result of employee feedback received Track and analyze the impact of employee engagement programs Support new-hire orientation and other onboarding programming by maintaining onboarding communications and reference guides in partnership with the new-hire onboarding team Coordinate engagement recognition and reward programs Assist the Global L D team with scheduling email communications and logistics Collaborate on the implementation of talent management programs including succession contingency planning promotions individual development planning IDPs talent review performance management and workforce planning initiatives Participate in the collection and quantitative analysis of talent-related data to identify trends and make recommendations for improvement based on internal and external data and benchmarks Create and maintain talent management documentation and reports Participate in implementing talent development initiatives with a focus on internal mobility and career development Create update and maintain communications guides resources and intranet as they relate to promotions and talent Manage logistics including setting appointments and facilitating meetings Job Requirements Education Bachelors degree or equivalent work experience 10-12 Years Work Experience Experience within a large highly matrixed organization in operational aspects of Learning and culture Proven ability to develop and execute operational effectiveness in learning operations organizational feedback via surveys and new employee onboarding Knowledge of and demonstrated experience designing analyzing and modeling business processes methodologies and or toolkits Strong written and verbal communication skills Collaboration and teamwork Ability to work effectively across cultures and in a global environment Demonstrated hands-on experience creating and evaluating comprehensive processes in a regulatory environment Functional Skills Familiar with enterprise LMS platforms Workday Learning Cornerstone SuccessFactors Experience with assessments survey and coaching tools Glint Survey Monkey Korn Ferry 360 feedback pulse surveys MS Excel PowerPoint Visio SharePoint skills Working knowledge of typical process reengineering tools and software Personal Requirements Objective open-minded and inquisitive Future-focused and energized new opportunities Passionate about continuous learning and improvement Proactive and results-driven with a strong sense of ownership and accountability Analytical and strategic thinker with strong problem-solving skills Adaptable and resilient Comfortable navigating ambiguity and calm under pressure Resourcefulness to identify alternate paths and options for achieving results Strong decision-making skills and the ability to demonstrate sound judgement Demonstrate excellent attention to detail and accuracy Excellent organizational skills Flexibility to work well independently as well as with others Orientation toward simplifying processes and adopting a design thinking approach Optimistic and highly motivated Equal Opportunity Employer The MUFG Group is committed to providing equal employment opportunities to all applicants and employees and does not discriminate on the basis of race color national origin physical appearance religion gender expression gender identity sex age ancestry marital status disability medical condition sexual orientation genetic information or any other protected status of an individual or that individual s associates or relatives or any other classification protected by the applicable laws