Sr Manager, Automation Product Management

Career Category Information Systems Join Amgen s Mission of Serving Patients At Amgen if you feel like you re part of something bigger it s because you are Our shared mission to serve patients living with serious illnesses drives all that we do Since 1980 we ve helped pioneer the world of biotech in our fight against the world s toughest diseases With our focus on four therapeutic areas -Oncology Inflammation General Medicine and Rare Disease- we reach millions of patients each year As a member of the Amgen team you ll help make a lasting impact on the lives of patients as we research manufacture and deliver innovative medicines to help people live longer fuller happier lives Our award-winning culture is collaborative innovative and science based If you have a passion for challenges and the opportunities that lay within them you ll thrive as part of the Amgen team Join us and transform the lives of patients while transforming your career Senior Manager - Automation Product Management What you will do Let s do this Let s change the world In this vital role you will responsible for defining the vision strategy primarily responsible for enhancing the value delivered by the AI and Automation platforms engineering team by ensuring that the team backlog is aligned with customer and collaborator needs The role represents leading the technology platforms and DevOps teams to lead the transition from Intelligent automation to Agentic Process Automation and ensures that strategy and implementation remain connected throughout the value stream The ideal candidate has strong experience in product management Intelligent automation platforms engineering excellent communication skills and a deep understanding of Agile methodologies Roles Responsibilities Play a key role in building and leading a global team of Product Analysts Platform and DevOps Engineers contributing to a growing internal AI Automation Platforms and Solutions management practice Provide visionary leadership in defining evolving and implementing strategies for the adoption of agentic process automation integrating AI agents that learn reason and autonomously implement business processes across functions Foster a culture of innovation collaboration accountability and continuous learning in emerging AI and automation technologies Oversee the development and lifecycle management of AI automation platforms e g UiPath Celonis DocuSign orchestration frameworks and workflow engines Ensure platforms are secure scalable reliable and aligned with enterprise architecture standards Stay at the forefront of emerging trends in agentic automation autonomous agents AI orchestration and GenAI Evaluate and pilot new tools and frameworks and bring forward innovative capabilities that align with enterprise strategy Ensure regulatory and audit readiness in design deployment and monitoring of platforms and solutions Lead DevOps solution engineering practices for platform and solutions availability performance monitoring incident management and cost optimization of AI and automation services Find opportunities to improve the product platform system and development process and make data-driven decisions to enhance the product platform Oversee the day-to-day management of technology platforms ensuring that they meet performance security and availability requirements Manage relationships with product platform system vendors ensuring that service levels are met and that the organization derives the best value from its investments Define monitor and manage service level agreements SLAs to ensure the service meets performance and availability requirements Create and maintain reports and dashboards that provide insights into product performance user engagement and other key metrics Conduct market research and competitive analysis to find opportunities and inform product platforms strategy Analyze customer feedback and support data to identify problems and opportunities for product service improvement What we expect of you We are all different yet we all use our unique contributions to serve patients Basic Qualifications Doctorate degree Master s degree Bachelor s degree and 12 to 17 years Product Owner Platform Owner Service Owner Deep Expertise in Intelligent Automation with experience in automations tools like UiPath Power Automate Process Intelligence tools like Celonis DocuSign and GenAI Tools LLMs Experience leading or collaborating with platform and DevOps teams to operationalize scalable reliable and secure AI automation platforms CI CD observability Experience with cloud platforms e g AWS and infrastructure management Familiarity with emerging frameworks for agentic automation e g LangChain OpenAI Agents CrewAI is a big plus Proven ability to lead multidisciplinary teams including analysts engineers and architects in a matrixed or agile environment Strong knowledge of Agile methodologies and product management principles Preferred Qualifications Strong knowledge of IT service management ITSM principles and methodologies Knowledge of data privacy governance and regulatory requirements e g GxP HIPAA GDPR in deploying AI automation Experience managing change and driving adoption of new digital technologies across large or regulated enterprises Domain Knowledge in Life Sciences Healthcare Strong understanding of technology function or platform Experience in developing differentiated and deliverable solutions Professional Certifications ITIL Foundation or other relevant certifications preferred Certified Product Manager CPM preferred Relevant certifications in system management or specific IT systems preferred Soft Skills Ability to lead coach and grow multidisciplinary teams by fostering trust psychological safety and a high-performance culture Drives transformation by inspiring others navigating resistance and building momentum for adopting AI and automation at scale Effectively aligns and motivates Cross-Functional partners even in matrixed or decentralized environments Maintains focus and adaptability in a dynamic fast-evolving tech landscape quickly responding to change while guiding the team with clarity What you can expect of us As we work to develop treatments that take care of others we also work to care for your professional and personal growth and well-being From our competitive benefits to our collaborative culture we ll support your journey every step of the way In addition to the base salary Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards Apply now and make a lasting impact with the Amgen team careers amgen com As an organization dedicated to improving the quality of life for people around the world Amgen fosters an inclusive environment of diverse ethical committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients Together we compete in the fight against serious disease Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other basis protected by applicable law We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment Please contact us to request accommodation