Agm - Tl Core Ops

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership It is India s leading telecom service provider The Company provides pan India Voice and Data services across 2G 3G and 4G platform With the large spectrum portfolio to support the growing demand for data and voice the company is committed to deliver delightful customer experiences and contribute towards creating a truly Digital India by enabling millions of citizens to connect and build a better tomorrow The Company is developing infrastructure to introduce newer and smarter technologies making both retail and enterprise customers future ready with innovative offerings conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence The Company is listed on National Stock Exchange NSE and Bombay Stock Exchange BSE in India We re proud to be an equal opportunity employer At VIL we know that diversity makes us stronger We are committed to a collaborative inclusive environment that encourages authenticity and fosters a sense of belonging We strive for everyone to feel valued connected and empowered to reach their potential and contribute their best VIL s goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion Boldness Trust Speed and Digital Consequently our recruiting efforts are directed towards attracting and retaining best and brightest talents Our endeavour is to be First Choice for prospective employees VIL ensures equal employment opportunity without discrimination or harassment based on race colour religion creed age sex sex stereotype gender gender identity or expression sexual orientation national origin citizenship disability marital and civil partnership union status pregnancy veteran or military service status genetic information or any other characteristic protected by law VIL is an equal opportunity employer committed to diversifying its workforce Role TL - Circle Core Field Ops Data core Job Level Designation AGM DGM Function Department COG Cluster Core Ops Location Clusters Job Purpose Responsible for operations and maintenance of data core network elements like SGSN MME GGSN S-PGW PCRF Gn Gi DNS CGF CGNAT and Firewalls including cloud Cloud IP infra nodes Key Result Areas Accountabilities Uptime -Ensure 99 999 uptime of all Data Core nodes Alarms Fault and Outage handling - Ensure restoration of outages emergencies in shortest possible time minimize impact of outage on service by identifying and taking actions like implementing work around temp traffic diversions Immediate action and resolution of all types of HW SW faults and alarms drive preventive maintenance tasks Follow up and study RCA of the issue take suggest action plan to avoid repeat of fault outage RS R management - ensure repair of all HW including Cloud Cloud IP infra within TAT 0 RNP cards Redundancy - Ensure 100 redundancy and resiliency for all types of core nodes and its connectivity review it periodically and suggest for required changes Backup- 100 compliance of Core node back up policy and ensuring availability of back up all the time for any emergency handling Customer complaint handling - Ensure immediate action of all types of customer complains related to Data core network data roaming detailed investigation and proper resolution Field support - Extending support to central teams for new roll out including software upgrade and technical testing Field resource alignment for any on-site activities for Data Core platform HW and new feature testing Change implementation and testing - Ensure accurate implementation of all types of changes judge impact of changes pre post service confirmation for each of the change including KPI tracking and impact analysis Upgrade - Drive SW version and patch upgrades of Core nodes new feature testing Capacity Management- Ensure all NE s HW SW utilization is maintained at optimal level and no rejections of any type KPI Analysis improvement - First level analysis on Performance related Revenue exposure related and Customer impacting related concerns Troubleshooting the issue by analyzing application layer network layer traces Timely escalation to concerned team for resolution monitoring of all types of core KPIs like ASR PDP PDN SR S11 SR Inter and Intra RAU TAU SRVCC SR CSFB SR SGs LUSR etc all types of Gx and Gy errors and success rates Maintain all KPI above benchmarked values and work for its improvement Caching Traffic Monitoring - Keep track on caching traffic trends escalate and drive action in case any deviation for any new node getting added in network verify all caching are done from nearest location Compliance - Compliance of internal and external audit SOPs Lawful Interception SOP and compliance Inventory Management - Ensure latest update on inventory in terms of location HW SW Capacity etc scrapping of non-live inventory Project Handover Take proper HO of all new nodes from project team ensuring all physical installation as per guideline availability of all HLD LLD solution documents etc verify all functionalities and redundancies working fine as per design Team management Training - Mentor all team members enhance their technical and behavioral skills keep them positively engaged and motivated challenge them to bring best out of each individual Impart technical trainings to team members Core Competencies Knowledge Experience In-depth understanding and hands on working experience on various core nodes like SGSN MME GGSN S-PGW PCRF Gn Gi DNS CGF CGNAT and Firewalls on bare metal as well as cloud infra structure Command level knowledge of all types of configuration of these network elements like Ericsson Nokia MME Ericsson CISCO Nokia GW Ericsson and CISCO PCRF F5 CISCO DNS etc Detailed understanding of cloud architecture with deployment in CUPS or non-CUPS configuration Clear understanding of all types of call flows for Data core role of PACO elements in VOLTE Voice core domain and its relevant call flows DATA roaming call flows GRX knowledge Good understanding of IP concepts like router switches IP protocols - OSPF BGP MPLS ISIS SDN etc Trace analysis and troubleshooting skills including knowledge of various protocols like SCCP MAP GTP Diameter HTTP2 Knowledge of 5G Core - NSA and SA mode of working Role of PACO NE in 5G Core Good understanding of Telco cloud architecture its deployment operation Good team handling communication - written and verbal presentation skills Analytical Reasoning and logical thinking skills Positive Attitude towards problem solving learning new things adopt changes Must have technical professional qualifications BE E C E TC Computers CCNA Cloud certification is a Plus Years of Experience 10 years of experience Vodafone Idea Limited formerly Idea Cellular Limited An Aditya Birla Group Vodafone partnership