Solutions Implementation Consultant

1 week ago

Pune, Maharashtra, India ServiceMax Full time
Job Description

- Engaging Product Demonstrations Sales:Deliver compelling product demonstrations to prospective clients, seamlessly integrating professional services into each sale to showcase value and drive success.
- Customer Onboarding Team Collaboration:Coordinate and lead dedicated team meetings with new clients, ensuring smooth installation and configuration of Implementer that lays the foundation for a successful partnership.
- Proactive Customer Support Upgrades:Guide existing clients through product upgrades with assurance and expertise, ensuring a seamless experience that enhances system performance.
- Product Health Check Consulting:Lead insightful consulting sessions aimed at optimizing customer productivity and ensuring each system s health is at its peak.
- Comprehensive Product Application Support:Deliver outstanding technical support and application services to both Implementer customers and our global network of partners.
- Innovative Technical Collaboration:Contribute to our RD SCRUM team by offering technical support and creative problem-solving when time permits, playing a vital role in the innovation process.

At PTC, innovative thinking isn t just welcomed it s celebrated. We thrive on smart, passionate team members who are eager to create real impact. If you re ready to make a difference, let s start the conversation.

Requirements - Non-Technical

- Customer-Centric Insight:Understand and empathize with customer needs, translating them into detailed Statements of Work that clearly communicate the scope, timeline, and requirements for each project.
- Multitasking Proficiency:Excel at managing multiple priorities simultaneously while maintaining exceptional attention to detail.
- Effective Communication Interpersonal Skills:Demonstrate confidence through strong verbal and written communication skills and connect effortlessly with internal teams and global clients.
- Independence Accountability:Operate independently while aligning with shared team goals and the broader mission.
- Commitment to Customer Satisfaction:Always prioritize both internal and external customer satisfaction, ensuring every interaction reinforces our service excellence.

Requirements - Technical

- IBM i Development Expertise:Bring direct experience with IBM i environments hands-on experience in RPG, CLI, RDi, and working with VS.Code for IBMi is highly valued.
- Change Management Familiarity:Preferably, have experience with change management software, with a special emphasis on PTC Implementer.

Basic Qualifications

- IBM i Development Experience:Demonstrated technical skills and hands-on experience in IBM i development.
- Technical Support Software Development Background:Proven experience in delivering technical support, offering service-driven solutions, and engaging in software development.
- Language Proficiency:Must be fluent in English to effectively collaborate across diverse teams and client bases.
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