Senior Technical Writer

7 days ago

Bengaluru India SecPod Full time

Job Description Location: Bangalore (work from Office) Experience: 28 years (preferably) Employment Type: Full-Time Job Description: We are looking for a Senior Technical Writerwith58 years of experience in creating high-quality technical content for software products. This role demands strong technical acumen, attention to detail, and the ability to convert technical concepts into clear, concise, and user-friendly documentation. Experience in the cybersecurity domain and SaaS-based solutions will be a significant advantage. Key Responsibilities: - Develop and maintain various forms of technical documentation including: - User Manuals, Administration Guides, API Documentation, Integration Guides - Knowledge Base Articles, Release Notes, Product Videos, In-App Help - Collaborate closely with Product Management, Product Architects, Engineering and QA teams to understand product features and customer use cases. - Write documentation for technical audience (security admins, IT admins, CISO). - Gain a deep understanding of the products and services to effectively document features, functionality, and best practices. - Create content strategies to improve product adoption, usability, and customer satisfaction. - Participate and stay aligned with product development cycles to ensure documentation readiness for each release. - Manage documentation projects with minimal supervision, driving schedules and reviews independently. - Apply structured writing principles, maintain consistency in terminology, and adhere to brand and documentation standards. - Review peer content, provide constructive feedback, and mentor junior writers where applicable. Skills and Experience: - Bachelor's degree in computer science engineering or equivalent technical writing experience. - 58 years of experience in technical writing, preferably within a product-based company and with exposure to SaaS-based products. - Strong technical background with the ability to grasp and explain cybersecurity and IT concepts clearly. - Strong writing and editing skills, with a keen eye for detail and clarity. - Experience working in the cybersecurity domain is a plus. - Proficiency in authoring tools (e.g., Adobe RoboHelp, Markdown, XML). - Familiarity with APIs, YAML, JSON, REST APIs, and ability to document technical integration scenarios. - Exposure to Content Management Systems (CMS), version control systems (Git, Bitbucket), and issue tracking tools (JIRA). - Excellent communication and collaboration skills. - Familiarity with localization and internationalization of technical content. - Ability to work independently and as part of a team in a fast-paced environment. A proactive, innovative mindset with the ability to adapt quickly to changing requirements and emerging tech

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