Application Support Specialist

Job Description Summary The Application Support Specialist serves a critical role in managing and supporting SAP users on a daily basis. With a focus on incident management, troubleshooting, and user training, this position is vital for ensuring smooth SAP operations across organizational functions. Responsibilities: - Provide level 1 support in SAP with knowledge of transaction codes. - Offer technical support, training, and troubleshooting for end-users on SAP. - Monitor SAP jobs using SM35, including Idoc processing. - Perform basic bug fixes and troubleshooting of failed jobs. - Re-run jobs that have ended with errors. - Collaborate with clients to explain SM and level 1 activities. - Conduct non-regression testing during monthly releases. - Assist junior SAP technicians with training and support. Must Haves: - Bachelor's degree in Computer Science, Information Technology, or related field. - 2 to 4 years of experience in supporting SAP functional areas. - Functional knowledge of SAP modules such as FICO, MM, SD, PP, QM, EHS, LE, PM. - ITIL certification. Nice to Haves: - Relevant certifications like SAP Certified Technology Associate. - Aware of latest SAP technologies and tools. - Excellent communication and interpersonal skills. - Ability to work independently and in a team. - Experience with ITSM - Incident, Problem, Change Management. Other Details: - Category: Working Hours - Monthly rotational shifts to follow Follow the Sun model (US, EU, Asia). - Category: Work Environment - Collaborative and inclusive atmosphere. - Category: Impact - Role contributes to significant change and innovation in the company. Reason (Must Have): - Bachelor's degree: Required for understanding complex technical information and aiding in the support of SAP applications. - 2 to 4 years of experience: Necessary for managing incidents and supporting SAP functional areas effectively. - Functional knowledge of SAP modules: Essential for troubleshooting and supporting various business processes within SAP. - ITIL certification: Important for adhering to best practices in IT service management. Reason (Nice to Have): - SAP Certified Technology Associate: Provides added credibility and understanding of SAP systems, enhancing support quality. - Aware of latest SAP technologies: Ensures that support is aligned with current best practices and tools. - Excellent communication skills: Enhances collaboration with clients and team members which is crucial for effective support. - ITSM experience: Benefits team dynamics by bringing in knowledge of incident management processes. Trust Score: Score: High Evidence: The job description is well-detailed, specifying responsibilities and core requirements related to technical support and SAP modules, which facilitates precise candidate sourcing. Sourcing Guidance / Clarifications Needed: The job description provides good technical clarity for sourcing. Consider these potential recommendations to enhance the search: - Recommendation: Look for candidates with experience in SAP S/4HANA alongside SAP ECC. Rationale: This will widen the talent pool by integrating candidates familiar with both legacy and more advanced SAP systems. - Recommendation: Target candidates with knowledge in additional SAP functional areas beyond the listed modules. Rationale: Broad functional experience allows for adaptability to changing business needs and enhances overall support capacity. - Recommendation: Include candidates who have previously worked in industries undergoing digital transformation. Rationale: Their experience may align well with the company's innovation-driven culture and upcoming projects.