Manager

Basic Function - Hands-on development and engineering for automation, AI-driven solutions, and workplace orchestration. - Collaboration with BU leaders to translate business problems into technology solutions. - Continuous exploration of modern workplace trends and application within our enterprise context. - Design and build automation workflows and applications (Power Platform: Power Automate, Power Apps, Power BI). - Develop and support Copilot/AI agent solutions to boost productivity and surface insights. - Conduct environment-specific use case discovery and assessment. - Implement intelligent orchestration across workplace systems (via Logic Apps, Functions, APIs). - Integrate and automate cross-system workflows (Microsoft 365, ServiceNow, endpoint telemetry). - Ensure solutions meet security, compliance, and enterprise architecture standards. - Collaborate with business and IT stakeholders to translate needs into technical solutions. - Enable adoption via documentation, training, and change support. - Continuously explore and prototype emerging workplace technologies and new use cases. Key Responsibilities - Develop automation workflows using Microsoft Power Automate (Power Platform) and custom apps using Power Apps to digitize and streamline processes. - Build and enhance interactive dashboards and analytics solutions using Power BI for data-driven decision-making. - Create, configure, and deploy Copilot-based AI agents for productivity, insights, and self-service use cases. Lowcode/nocode platform, orchestation - Integrate AI models (including Azure OpenAI Service) into enterprise workflows for enhanced decision-making and automation. - Implement intelligent orchestration to connect different workplace systems (e.G., Microsoft 365, ServiceNow, Azure services) for a unified employee experience. - Continuously identify and assess new use cases within our environment, ensuring scalability, security, and value creation. - Leverage APIs, connectors, and automation scripts to integrate workflows across cloud and on-prem platforms. - Ensure alignment with enterprise architecture, security, and compliance standards in solution design. - Create technical documentation, adoption guides, and knowledge articles to drive solution usage. - Support change management efforts to ensure successful adoption of delivered solutions. Required Skills & Qualifications - 7+ years in Digital Workplace, End User Computing or Automation/AI Solutions development. - Proven track record of building automation solutions, AI integrations, and workplace orchestration in enterprise environments. - Strong understanding of Microsoft 365 ecosystem, endpoint management, collaboration tools, automation/orchestration, and security compliance. - Exceptional communication, conflict resolution, and decision-making capabilities. - Candidate should be having knowledge and working experience on listed core technical skillset or technology domains: - Automation & AI: Power Platform (Power Automate, Power Apps), Azure Logic Apps, infrastructure automation (ARM Templates, Terraform), workflow orchestration patterns and Microsoft Copilot agent creation and integrations. - Monitoring: Digital Experience Monitoring tools (e.G., Lakeside SysTrack, Nexthink) for endpoint telemetry and user experience metrics. - AI/Assistive Technologies: Copilot integrations, AI agent enablement (e.G., custom copilots for workplace scenarios), and incorporation of generative AI functionality into productivity workflows. - Scripting and Automation Framework: PowerShell scripting for automation of repetitive tasks and Git/GitHub for source control of automation scripts and workflows. - Observability & Analytics: Microsoft Fabric, Power BI, Azure Monitor, log management, telemetry-driven decision making. - Cloud & Infrastructure: Core understanding of cloud platforms (Azure required, AWS/GCP advantageous), hybrid connectivity patterns, virtual desktop infrastructure (e.G., Azure Virtual Desktop, Citrix). - Service Management & Tooling: Understanding on ITSM platforms (e.G., ServiceNow), incident/change/problem management processes.