Support/shift Lead

Scope Core responsibilities include maintenance support of the customer projects to manage environmental product related issues Our current technical environment Software BY Retail Planning Products Enterprise Planning Allocation Assortment and respective cognitive versions Tools PowerShell Batch scripting SQL Basics of C scripting GIT Rest API OAuth Frameworks Others Azure Control-m Zabbix monitoring Git etc Cloud Architecture MS Azure ARM templates AKS HD insight Application gateway Virtue Networks Event Hub Azure AD Integration File based API Integrations What you ll do should have Should have hands-on experience with installing and configuring the product and understand the interactions within various modules Candidate should be familiar with Azure Basics and preferably should have completed Microsoft Azure Fundamentals certification It is desirable to have a candidate who has worked on oracle to SQL server migration Candidate should be able to manage the architecture challenges from migrating to SQL data migration issues Candidate should possess knowledge of batch scheduling tools used in Azure It is preferable if the candidate has previous experience of working in any of the cloud technologies and should be familiar with the basic network terminologies Should have experience in reviewing the integration design and suggest best practices Should work as a liaison between Consulting Support and Cloud Services to ensure smooth and efficient implementation and integration between technical and functional system requirements during on-boarding of new customers or during upgrades or patch updates It is mandatory to have good knowledge of Oracle RBDMS concepts and administration Knowledge of RAC Real Application Cluster is an added advantage Candidate should be able to review an existing application set up and perform an assessment for suitability to upgrade Understands how JDA solutions can be configured to better facilitate client business processes Should have strong analytical skills and problem-solving skills Knowledge of any defect management tool will be an added advantage Ensures quantity and quality content in the Knowledgebase Should be able to drive a KT and Transition plan effectively It will be an added advantage to have a candidate with knowledge of incident problem and change management process Responsible for incident resolution for specific set of customers within the specified POD Product Project Adheres to priority-based management based on impact urgency Drive Service Improvement Plans and ensuring the Incident Management process is performed as designed What we are looking for Work Experience 7-9 years of work experience Proficient in Oracle SQL PL SQL Shell scripting Experience with working on Azure understanding Azure landscape to Implement the product architecture effectively Nice to have - Proficiency in Windows Unix commands and troubleshooting skills Good understanding on Control-m Service now Communication Associate has good English language Skills both verbal and written Associates have expert customer service mindset - Being able to walk associates customers through advanced tasks over the phone and dealing with difficult customers Must have excellent communication and interpersonal skills to interact with a wide variety of internal and external personnel with emphasis on follow-through and reporting Must have excellent organization and technical documentation skills Ability to work calmly under pressure and meet deadlines Ability to make modifications to the systems with no interruption of service Ability to organize projects and tasks according to priorities A person in this position should be a good project leader and could communicate effectively project plans and status of projects Must be self-motivated and enjoy a sense of pride in their accomplishments Miscellaneous Able to work flexible hours 24x7 including evenings weekends night shifts as customer support requirements demand Should be willing to travel to customer sites for a short duration if the need arises Our Values If you want to know the heart of a company take a look at their values Ours unite us They are what drive our success - and the success of our customers Does your heart beat like ours Find out here All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status