Front Desk Manager

7 days ago

Gurugram Gurugram India Anvaya Healthcare Full time

Job Description Job Title: Front Desk Manager Location: Sector 48, Gurgaon, Haryana About Anvaya Healthcare: Anvaya Healthcare is a trusted name in mental health and wellness, committed to providing a warm, caring, and professional patient experience. We are looking for a Front Desk Officer who will serve as the welcoming face of our clinic while also handling essential administrative responsibilities to support smooth daily operations. Key Responsibilities: Front Desk & Patient Experience - Greet and welcome patients and visitors with warmth, empathy, and professionalism. - Manage patient appointments, scheduling, and follow-ups using booking software. - Assist patients with registration, billing, and consultation coordination. - Handle incoming calls, emails, queries, and patient communication efficiently. - Maintain the front desk area with a clean, organized, and professional appearance. - Coordinate with doctors, psychologists, and support staff to ensure a smooth patient journey. Administrative Duties - Maintain and update patient records and documentation accurately and securely. - Manage and order office and clinic supplies when required. - Support clinic operations including attendance tracking, petty cash, vendor coordination, and basic reporting. - Assist in maintaining compliance documents, forms, and operational checklists. - Provide support during audits, events, and operational processes when required. - Ensure records and systems are handled with confidentiality and compliance standards. Required Skills & Qualifications: - Prior experience as a Front Desk / Admin Executive in a healthcare environment is highly preferred. - Hands-on experience with patient booking software or CRM tools. - Proficient in MS Office, email handling, and basic computer skills. - Strong communication skills in English & Hindi. - Pleasant personality with strong interpersonal, multitasking, and time-management abilities. - Professional, caring, ethical, and reliable attitude toward patient interaction. Why Join Us - Be part of a growing healthcare brand dedicated to improving lives. - Supportive, respectful, and professional work culture. - Competitive salary based on experience. - Opportunity to grow into Admin Coordinator or Clinic Manager roles. If you are a detail-oriented, patient-focused professional who enjoys supporting people and clinic operations, we'd love to meet you

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