Front Desk Manager

4 days ago


Gurugram Delhi, India Advanced Hair Studio Private Limited Full time

Job Description Job Description: We are seeking a dynamic, professional, and customer-focused Front Desk Executive to be the face of our studio. This individual will be responsible not only for managing day-to-day front desk operations and guest relations but also for supporting business development and local marketing initiatives. The ideal candidate will act as a key liaison between clients and Advisors, ensuring high levels of satisfaction and contributing to the studio's growth objectives. Key Responsibilities: Client Management & Front Desk Operations - Manage front desk operations with efficiency and professionalism, ensuring all visitors receive a warm and personalized experience. - Coordinate with Advisors to schedule consultations and help them meet individual sales targets and earn incentives. - Handle inquiries via phone, email, and walk-ins, providing accurate information on services, pricing, and appointment availability. - Uphold and enforce all Brand Standards at the front desk and across the studio. - Maintain a clean, organized, and professional front office area at all times. - Supervise front office staff (if applicable), including assigning shifts and monitoring performance. Business Development & Marketing Support - Actively support lead generation, nurturing, and conversion by following up with inquiries and walk-ins. - Collaborate with the sales team and Studio Manager to track leads and ensure timely follow-ups. - Participate in local marketing activities, such as organizing in-clinic events, referral campaigns, and community outreach programs. - Maintain a database of leads, prospects, and regular clients for ongoing business engagement. - Collect and analyze client feedback to support service improvements and retention strategies.


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