Quality Auditor

3 weeks ago

Gurugram, India Snapdeal Full time

Responsibilities - Conduct audits & ensure SOP adherence - Deep-dive into data using Excel (pivots, lookups, formulas, slicing & trend analysis) - Design & deliver impactful training sessions (TNA, TNI, SOPs, engaging content) - Analyze data, identify gaps & drive action plans - Collaborate with stakeholders to optimize processes - Maintain QA & training documentation - Lead and support project-driven initiatives to improve quality and training effectiveness - Demonstrate strong ownership in end-to-end execution of audits, training, and process improvements What We’re Looking For - 1-3 years of QA experience (preferably in call center / e-commerce) - Strong MS Excel expertise - Skilled in training delivery & module creation - Analytical, detail-oriented & independent worker - Graduate with excellent communication skills - Knowledge of CSAT, NPS, FCR is a plus - Open to travel for training/audits - Certification post-training - Project-driven mindset with ability to take complete ownership of tasks and deliverables

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