US 3rd Party Collections Process

11 hours ago

Noida, India Smart Vision Consultancy Services Full time

Job Description

Key Responsibilities:

- Make outbound calls to customers with delinquent accounts (auto-dialer or manual).
- Negotiate repayment plans, settlements, or one-time payments within client guidelines.
- Follow FDCPA and client-specific compliance policies during all interactions.
- Update and maintain accurate notes and account statuses in the system (CRM/collections software).
- Achieve monthly collection targets, call volume, and quality KPIs.
- Skip-trace consumers using available tools if contact details are invalid.
- Handle disputes or validation requests professionally and escalate when necessary.
- Maintain a high level of professionalism and empathy while dealing with consumers.
- Adhere to call handling scripts and compliance protocols strictly.

Required Skills & Qualifications:

- Education: Minimum HSC (12th Pass); Graduates preferred
- Experience: 13 years in a US collections process (3rd party preferred)
- Communication: Excellent verbal communication in fluent English (US accent preferred)
- Knowledge: Familiarity with FDCPA and US debt collection laws (mandatory)
- Computer Skills: Proficiency in CRM systems and basic MS Office
- Others: Strong negotiation, persuasion, and objection-handling skills

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