15h Left: Application Support Engineer

Who We AreAt Kyndryl we design build manage and modernize the mission-critical technology systems that the world depends on every day So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable inclusive world for our employees our customers and our communities The RoleAre you ready to take on an exciting challenge as an Account Management Partner with Kyndryl We re looking for a dynamic individual like you who can revolutionize relationship management drive account growth and boost profitability In this role you ll have the power to create maintain and develop deep customer connections bringing the very best of Kyndryl to the table and building trusted relationships with top-level executives But this position is about more than just maintaining the status quo As an Account Management Partner you ll be at the forefront of driving proactive account growth You ll focus on not only selling new offerings but also minimizing erosion in renewals ensuring that our largest accounts continue to flourish and thrive You won t just be a cog in the machine you ll be a strategic mastermind responsible for developing and executing cutting-edge account strategies Your expertise will lead to the successful growth and retention of Kyndryl s most valuable accounts With your sharp eye for identifying and qualifying new opportunities you ll build relationships with key decision-makers and deliver tailor-made solutions that cater to the unique needs of each customer Collaboration is key and as an Account Management Partner you ll work closely with other sales team members to ensure a seamless account management process Together you ll execute every aspect flawlessly from the initial prospecting stage to closing deals and beyond Not only will you lead one or more Portfolio or Strategic accounts but you ll also be the driving force behind generating new opportunities and expanding existing work into larger scopes and new capabilities By building a strong go-to-market pipeline with our partners you ll join forces to pursue and conquer new deals taking Kyndryl to unprecedented heights You re not just an expert in our industry you re an expert in the industry With your deep knowledge of external best practices you understand how they can impact our customers By staying ahead of the curve you ll continuously provide innovative solutions that position Kyndryl as a leader in the market As an owner of the account P L you ll take charge of customer satisfaction ensuring that our clients are not only happy but also successful Integrity is at the core of everything you do and you ll go above and beyond to ensure account compliance and maintain a stellar reputation If you re ready to embark on an exhilarating journey with Kyndryl where your skills expertise and creativity will shape the future of account management - then we can t wait to meet you Join our team and let s make remarkable things happen together Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career We have opportunities that you wont find anywhere else including hands-on experience learning opportunities and the chance to certify in all four major platforms Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector you can find your opportunity here Who You AreRequired Skills and ExperienceTotal 8 years industry experienceHaving knowledge experience in managing of Telecom Campaign management OEM products 6D Paletro or similar product stack 5-7 years of experience in a Technical Support Resolution or SME role in similar product lineProven experience in planning and implementing of application manage services and service path monitoringShould have exposure on managing IPC management process in OEM product suitsExpertise in operating campaign management application system used in Telecom service industryPreferred Skills and ExperienceShould have B Tech Comp Sc MCA and equivalent degreeSystematic and troubleshooting skillsGood knowledge of Oracle PG database UNIXExceptional communication verbal and written skillsGood knowledge of telecom business process and servicesRoles Responsibility Product SME Application Operation support Support resolve L2 level issues and prepare knowledge management database Perform trouble shooting and RCA documentation Perform IPC process across product lines Application configuration management Product Services testing and roll-out into production environment Stake holder and vendor management Being YouDiversity is a whole lot more than what we look like or where we come from its how we think and who we are We welcome people of all cultures backgrounds and experiences But were not doing it single-handily Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work individually and collectively and support the activation of our equitable culture Thats the Kyndryl Way What You Can ExpectWith state-of-the-art resources and Fortune 100 clients every day is an opportunity to innovate build new capabilities new relationships new processes and new value Kyndryl cares about your well-being and prides itself on offering benefits that give you choice reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey Our employee learning programs give you access to the best learning in the industry to receive certifications including Microsoft Google Amazon Skillsoft and many more Through our company-wide volunteering and giving platform you can donate start fundraisers volunteer and search over 2 million non-profit organizations At Kyndryl we invest heavily in you we want you to succeed so that together we will all succeed Get Referred If you know someone that works at Kyndryl when asked How Did You Hear About Us during the application process select Employee Referral and enter your contact s Kyndryl email address