Application Support Engineer

At IDEMIA, we are passionate about shaping the future of secure identity and authentication solutions. Our innovative technologies play a crucial role in enhancing security, privacy, and convenience for individuals and organizations worldwide.

You may not know our name, but you have surely used our innovations and solutions. Our mission is to unlock the world and make it safer through cutting-edge identity technologies. Every day, around the globe, we are enabling citizens and consumers alike to perform their daily critical activities (such as pay, connect and travel), in the physical as well as digital space. We are transforming their lives by making the world more secure and yet also more streamlined. We have brought together complementary know-how and technologies that have never been combined before for both the physical and digital era: secured connectivity, secured payments and secured identity management. Cybersecurity, biometrics, large scale distributed systems and Cloud computing, analytics and smart devices are at the core of both our physical products and our software and systems.

We serve our clients in 180 countries thanks to our 15,000 employees worldwide.

About IDEMIA Public Security

We are dedicated to serving government and public security entities and, in so doing, IDEMIA is committed to the responsible use of technology for public safety. We develop cutting-edge biometrics technologies and identity verification systems that prioritize privacy, human rights and ensure fair and unbiased application. We are also committed to building an inclusive and diverse culture and our impact on sustainability. For example, in 2023, the Life Cycle Assessment for Vision Pass SP revealed a 38% energy reduction, attributed to its sustainable smart power-saving mode

Role Overview

We are seeking a highly skilled Support Engineer to join our SDK Support Team with a focus on Android support. This role involves developing and delivering end-to-end solutions for customers, integrating biometric SDKs across platforms, and providing technical expertise to resolve complex queries. The ideal candidate will have strong coding skills, cross-platform experience, and the ability to collaborate with global teams and customers.

Roles and Responsibilities:

• Recommendation and Presentation of the product with details to the customer
• Development of fully functional solution for queries and roadblocks from the customers (PoC).
• Programming the features across platforms and languages (Windows/ Linux in Android, Dot.Net Java C#, C++ and other as required)
• Leading a team to handle global customers
• Coordinating with teams in different regions and time zones at the same time.
• Coordination between different Business Units and Verticals within the organization
• Design and develop solution according to the customer objective and requirements
• Resolving any software and hardware related issues and queries
• In depth knowledge of the complete package of Product (Software and Hardware) with the intermediate processes and working

What is Expected to be done:

• Providing End to End solution on the Product
• Coding for particular feature or integrating different features to develop a solution
• Understanding and debugging codes from customer side or other Business Units
• Interacting with global customers, understanding the objectives of the project.
• Documenting in details of the projects with Product and Business opportunities.
• Willingness to take up new challenges from customer
• Quick Learner for the changes and advancement of technologies

Technical Skills:

• Excellent coding and debugging skills for proprietary as well as generalized objectives
• Able to understand the structures of different platforms and program accordingly , Android, Dot.Net Java, Next.Js Other Object-Oriented Programming
• Experience in working with sequential programming languages like Android, Dot.Net Java
• Experience with Databases: SQL Server, Oracle, MySQL, Proven expertise in writing SQL Query, Stored Procedures, Trigger, and Function, View
• Experience in Developing Web Services and Applications
• Experience of developing tools & application using the Android & Apache Thrift software framework
• Experience in working across the different platforms and OS like Windows, Android, Linux
• Good hands on with tools like Excel, PowerPoint ,
• Hands on experience with different IDE like Visual Studios, Eclipse, Netbeans, Android Studio etc

SDK-Specific Responsibilities:

• Understand and integrate biometric SDKs into customer applications.
• Provide hands-on technical support to developers integrating with SDKs.
• Design and deliver sample code, integration guides, and troubleshooting documentation.
• Debug SDK-related issues across languages and platforms.
• Maintain up-to-date knowledge of SDK updates, patches, and features.
• Provide feedback to R&D teams to improve SDK functionality and usability.