Sr. Manager, Prog. Mgmt.

Description Amazon com Inc NASDAQ AMZN a Fortune 500 company based in Seattle opened on the World Wide Web in July 1995 and today offers Earth s Biggest Selection Amazon com Inc seeks to be Earth s most customer-centric company where customers can find and discover anything they might want to buy online and endeavors to offer its customers the lowest possible prices Amazon s Retail Business Services RBS team is looking for a Manager-Program Management to own and drive the Fix-Discovery program StoreWalks FIX is part of the StoreWalks organization which focuses on eliminating customer experience defects across the shopping journey The StoreWalks FIND organization our sister team identifies defects using AI-driven detection systems at scale FIX owns the next step-driving resolution and prevention We focus on defects that appear even before customers begin their shopping journey on Amazon com For example when a viral trend emerges we ensure those products are discoverable and available to customers proactively-delighting them before they even search Across the journey from discovery to evaluation to purchase we address customer drop-offs and work to improve conversion and satisfaction This role leads the Discovery phase within StoreWalks FIX addressing customer defects and drop-offs during the discovery stage where a significant percentage of potential customers disengage This is one of three senior manager roles within StoreWalks FIX-Discovery Evaluation and Purchase-each owning a critical stage of the customer journey The Discovery leader will drive measurable reduction in customer drop-offs at the Discovery phase and enable a seamless transition from Find to Fix to Eliminate As a Sr Manager you will own the strategy and expansion of the Fix-Discovery program a high priority and complex program across all Amazon marketplaces driving product and business performance and efficiency As a Senior Manager you will partner with the StoreWalks FIND organization to understand size and root-cause discovery-phase defects You will identify defect system owners and drive accountability through the StoreWalks Elimination Framework to fix or eliminate issues You will work across product tech and retail teams to prioritize improvements that enhance search filter and refinement experiences reducing customer drop-offs during discovery You will lead a team of program managers business analysts and research analysts to accelerate defect resolution and develop mechanisms that measure and sustain long-term systemic elimination Key Leadership Principles Customer Obsession Dive Deep Invent and Simplify Earn Trust A successful candidate will be an exceptional strategic thinker with business and data acumen Key skills for the role include an extraordinary ability to deal with ambiguity analytics network effectively and influence partner teams without authority and a passion for developing a deep understanding of the business and programs The role require candidates to be hands-on in solution development and deep dive Key job responsibilities Partner with the StoreWalks FIND organization to understand size and root-cause discovery-phase defects Identify defect system owners and drive accountability to fix or eliminate issues using the StoreWalks Elimination Framework Reduce customer drop-offs during the discovery phase by improving product findability relevance and availability Collaborate across product tech and retail teams to prioritize fixes that improve search filter and refinement experiences Lead a team of program managers business analysts and research analysts to accelerate defect resolution Develop mechanisms to measure and improve defect fix rate ensuring long-term systemic elimination Basic Qualifications - 10 years of program or project management experience - Experience owning program strategy and end to end delivery - 6 years of team management experience - Bachelor s degree - Experience defining and executing program requirements Preferred Qualifications - Experience working with presenting to and influencing senior executives up to VP level Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information If the country region you re applying in isn t listed please contact your Recruiting Partner