HR Operations Partner

Job Description About Flutter Entertainment Flutter Entertainment is the world's largest sports betting and iGaming operator with 13.9 million Average Monthly Players worldwide and an annual revenue of $14Bn in 2024. We have a portfolio of iconic brands, including Paddy Power, Betfair, FanDuel, PokerStars, Junglee Games and Sportsbet. Flutter Entertainment is listed on both the New York Stock Exchange (NYSE) and the London Stock Exchange (LSE). In 2024, we were recognized in TIME's 100 Most Influential Companies under the Pioneers categorya testament to our innovation and impact. Our ambition is to transform global gaming and betting to deliver long-term growth and a positive, sustainable future for our sector. Together, we are Changing the Game. Working at Flutter is a chance to work with a growing portfolio of brands across a range of opportunities. We will support you every step of the way to help you grow. Just like our brands, we ensure our people have everything they need to succeed. FLUTTER ENTERTAINMENT INDIA Our Hyderabad office, located in one of India's premier technology parks is the Global Capability Center for Flutter Entertainment. A center of expertise and innovation, this hub is now home to over 900+ talented colleagues working across Customer Service Operations, Data and Technology, Finance Operations, HR Operations, Procurement Operations, and other key enabling functions. We are committed to crafting impactful solutions for all our brands and divisions to power Flutter's incredible growth and global impact. With the scale of a leader and the mindset of a challenger, we're dedicated to creating a brighter future for our customers, colleagues, and communities. Overview Of The Role We are seeking a HR Global Virtual Hub Support Partner to join our People Services team in our new shared capability centre (HSCC) based in Hyderabad, integrating into our broader, Global Operating Model. The HR Global Virtual Hub Support Partner, as part of a larger global People Services team, will play a key role to deliver core HR transactional support and query management support through the Workday solution. The Global HR Operations Support Partner will be the first point of contact for employees on HR queries and transactional support - managing and resolving employee enquiries as they are triaged through the Workday Help case management tool. They will also be responsible for guiding employees to the correct self-serve channels, whilst escalating to Specialist support services when required. KEY RESPONSIBILITES - Develop engaging and interactive training materials, including e-learning A member of the HR Global Virtual Hub support team that will act as the go-to resource for How do I type questions that are sent through the Workday Help case management tool, for employees located across our UK&I, International, and Group divisions. - Manage and process HR hire to retire transactions in Workday, including complex Workday transactions and mass data uploads, gathering the appropriate level of information to correctly process as required and in alignment with established Flutter practices. - Responsible for escalating employee queries to the appropriate teams where local, escalated or specialist support is required. - Monitor the completion of employee queries end-to-end, continually identifying opportunities to improve processes and services, whether location or process-specific. - Provide support to specific HR-led projects and/or initiatives as cascaded down from HR Global Virtual Hub management. - Collaborate with other Global HR Virtual Hub Support Partners to deliver a consistent, high-quality employee experience whilst maintaining compliant with Flutter standards and business expectations. - Build knowledge of location and/or division-specific practices, applying this to improve the future delivery of services. - Monitor progress against SLAs and delivery against agreed scope, performance, and timelines. - Achieves key performance indicator (KPI) goals and objectives in line with the organization's goals. - Manages confidential and sensitive employee information and adheres to strict data privacy standards. - Escalates broken processes and employee experiences. Continuously dives deep to find new ways to improve the employee experience and speed of resolution. - Responds quickly and accurately to queries from customers via phone, web case, and chat, ultimately providing issue resolution. TO EXCEL IN THIS ROLE, YOU WILL NEED TO HAVE - Experience working with Workday is mandatory. - Experience working within HR Operations with knowledge of employee lifecycle processes preferred. - Proven ability to support employees across the globe, taking into account local nuances. - Demonstrated ability to maintain confidentiality and manage sensitive data and/or employee matters. - Comfort navigating through and processing transactions in an HR enterprise system (Workday). - Excellent written communication skills. - Analytical mindset with ability to identify and solve problems as required. - Focused on employee experience and efficient process delivery. - 3+ years using case management system. (Reviewing cases, determining appropriate processes and policies that apply to a specific situation, and resolving a case or establishing/executing a case management plan.) - Must be able to work in 24/7 environment ( night, rotational shifts and Overtime as per the business requirement) . - Bachelor's degree must. 3+ years of experience Benefits We Offer - Access to Learnerbly, Udemy , and a Self-Development Fund for upskilling. - Career growth through Internal Mobility Programs . - Comprehensive Health Insurance for you and dependents. - Well-Being Fund and 24/7 Assistance Program for holistic wellness. - Hybrid Model : 2 office days/week with flexible leave policies, including maternity, paternity, and sabbaticals. - Free Meals, Cab Allowance , and a Home Office Setup Allowance. - Employer PF Contribution , gratuity, Personal Accident & Life Insurance. - Sharesave Plan to purchase discounted company shares. - Volunteering Leave and Team Events to build connections. - Recognition through the Kudos Platform and Referral Rewards . WHY CHOOSE US Flutter is an equal-opportunity employer and values the unique perspectives and experiences that everyone brings. Our message to colleagues and stakeholders is clear: everyone is welcome, and every voice matters. We have ambitious growth plans and goals for the future. Here's an opportunity for you to play a pivotal role in shaping the future of Flutter Entertainment India .