CRM / Sales Quality Manager

4 weeks ago

Surat, India Mycityband Full time

Job Description

- Address and close customer concerns promptly and effectively
- Administer Customer Satisfaction Index (CSI) surveys within the dealership
- Analyze customer satisfaction levels and monitor trends regularly
- Work towards increasing customer retention, loyalty, and generating referrals
- Assist in CRM activities to maintain strong customer relationships
- Maintain accurate records of customer feedback and service interactions
- Provide soft skills training to team members to enhance customer interactions

Desired Profile:

- Strong people management and interpersonal skills
- High level of empathy and patience in handling customer concerns
- Calm and composed demeanor, with pleasing manners
- Good analytical skills to interpret customer data and trends
- Ability to resolve issues amicably and maintain positive customer relations
- Charming personality with the ability to impart soft skills training effectively

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