Tr Customer Support Officer

3 weeks ago

Mangalore Karnataka, India Jobted IN C2 Full time

Role Customer Support Officer - BPOLocation Pune MangaloreWho are we looking for Graduate individuals with excellent communication skills and minimum 1 year of experience in BPO Customer Service industry Analytical skillsTechnical Skills Operating the computer- Intermediate MS Office - Intermediate Avaya Phone Operating skills Beginner Fluent in Spoken and written English with effective Business Communication Communication in neutral accent over phone Active listening and probing skills Basic knowledge of Insurance Typing Speed 30 WPMProcess Skills Respond to customer queries via inbound outbound calls and emails within defined SLAs Record interaction using client system with proper classification Refer Knowledge base and perform task as per defined process Follow up and closure of interactions to ensure customer satisfaction Passionate about customer service Comfortable with Rotational shifts extended working hours and weekly offs Candidate should clear the V A and online typing testsBehavioral Skills Positive energy Positive attitude Self learnerQualification Any Graduate Freshers can applyWhats in for you At Mphasis we promise you the perfect opportunity of building technical excellence understand business performance and nuances be abreast with the latest happenings in technology world and enjoy a satisfying work life balance With the current opportunity you will get to work with the team that has consistently been setting benchmarks for other deliveries in terms of delivery high CSATs project completion on time and being one of the best teams to work for in the organization You get an open and transparent culture along with freedom to experimentation and innovationWho are weMphasis is a leading IT solutions provider offering Applications Business Process Outsourcing BPO and Infrastructure services globally through a combination of technology knowhow domain and process expertise Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers Our integrated solutions offering is aimed at creating value for our customers helping them in improving their business processes with minimum hassles and capital outlays Edit Needed Skills PRIMARY COMPETENCY Insurance PRIMARY SKILL Insurance-Basic communication Written Spoken PRIMARY SKILL PERCENTAGE 100About Company Mphasis is a leading IT solutions provider offering Applications Business Process Outsourcing BPO and Infrastructure services globally through a combination of technology knowhow domain and process expertise The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers We have been recently felicitated by the economic times as the most distinguished digital company 2015 We have also been ranked 29 of 100 largest financial technology vendors by American Banker and BAI in the FinTech Forward Top 100 rankings

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