Executive - Level 1 (3 Days Left)

5 days ago

Mohali Punjab, India Max Healthcare Full time

JOB DESCRIPTION I JOB DETAILS Job Title Executive - Medical Quality Reporting Supervisor Manager - Medical Quality II JOB PURPOSE To support the hospital in quality improvement activities III KEY RESPONSIBILITIES Core Responsibilities Patient Customer Care To comply with the quality process policies of the respective area Handling of patient grievances related to medical services and clinical areas Job Knowledge To demonstrate effective application of technical professional knowledge Process Orientation Documentation o Coordination of NABH Committees Infection Control Code Blue PISC OT users etc Ensure meeting calendars are made Review Minutes of Councils meetings Ensure effectiveness of committee meetings Provide feedback to operations clinical departments Accreditations NABH Support the planning and implementation of all requirements of accreditation Audits QI projects Carry out routine audits of clinical areas departments Provide feedback to departments Support and implement QI projects Closure of Non conformities Quality Assurance Management of serious untoward incidents complaints issues of poor clinical performance and to promote patient safety RCA of Incident reporting adverse incidents followed by corrective action and implementation of Preventive action Medical Policies and Standards Dissemination Implementation Training of Organization policies and regular audits Clinical indicators and Performance indicator To support the development periodic review and improvement of clinical indicators To support the development periodic review and improvement of NABH performance indicators People Orientation To demonstrate professional courteous behavior to patient co-workers Cost Revenue To operate within budget cost Discipline To be well groomed punctual adhere to company policies and practices IV KEY PERFORMANCE INDICATORS Measurable Deliverables o Audit Schedule Adherence 100 Ensure regular MIS Closure of non-Conformities 100 Timely MIS on Clinical Quality and Medical Governance Timely progress of accreditation activities as per plan 3 QI projects NABH compliance 95 V JOB REQUIREMENTS Minimum Qualifications BDS BPT with MHA PGDHA Experience 1 to 3 years in a well-established super specialty hospital Behavioural Skills Training capability Team work Quality conscious Technical Skills Thorough knowledge of Healthcare Environment Patient Safety and unique healthcare quality management principles Basic knowledge of Accreditation Quality Language Skills English Hindi VI KEY INTERACTIONS Key Internal Contacts Key External Contacts Quality head other HODs Zonal Head Training Medical Quality Directors HODs of Clinical Departments Other Service user departments and quality personnel Medical Quality VCs

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